Provide exceptional customer service to help people live healthier lives by treating our customers and employees in a fair and ethical manner. Create a safe, clean, inclusive environment, and be a responsible member of the community. Offer the right products, services, and care at the right time with fair and accurate pricing. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.
Minimum Requirements
- High School Diploma or GED
- Must be 18 years of age
- Ability to handle confidential information
Desired Qualifications
- Any previous comparable experience
- Experience with customer service, including registries, phone, and cashier roles
- Experience with inventory control in a retail environment
Responsibilities
- Comply with local, state, and federal regulations; report all illegal activity, including robbery, theft, or fraud
- Follow safety and sanitation regulations and identify unsafe conditions, notifying management accordingly
- Create a welcoming environment for customers, making them feel important and appreciated
- Maintain cleanliness and organization of work stations and customer areas
- Follow company guidelines on inventory management, control, and ordering of non-legend drugs
- Manage inventory control tasks, including shelf maintenance
- Answer phones, triage calls, and respond to inquiries appropriately
- Promote sales and services to customers and store staff
- Adhere to guidelines on accepting and tendering vendor coupons, cash shortages, and shrink guidelines
- Operate cash register following all policies, including handling electronic transactions and cash/check payments
- Provide a positive customer experience during product and medication dispensing, where legally permissible
- Adhere to HIPAA regulations and company policies regarding patient information
- Support health and wellness initiatives of the company
- Work effectively in high-paced and stressful environments
- Manage conflicts in a nonconfrontational manner
- Act with honesty and integrity regarding customer and business information
- Follow directions and seek assistance to resolve issues
- Assist minors, individuals with special needs, and older adults as needed
- Perform essential job functions with or without reasonable accommodations