Pharmacy Care Coordinator: Patient Outreach & Support

Optum; Everett (WA); On-site; USD 37,000 - 67,000; Full time

Benefits offered by this job

Paid time off

Medical plan options

Dental & Vision coverage

401(k) savings plan

Education reimbursement

Employee discounts

Job summary

Optum at Home is seeking a Pharmacy Care Technician in Everett, WA to assist Pharmacists with patient outreach, provider communication, and care coordination. Schedule is Monday–Friday, 8:30am–5pm PST, at 3901 Hoyt Ave, Lower Level, Everett, WA 98201.

You will contact patients, enrollments, and test results while collaborating with RNs, ARNPs, and Pharmacists to improve patient outcomes. Competitive benefits include medical, dental, vision, 401(k), and education reimbursement.

Qualifications

• High School Diploma or GED required.
• Active State of Washington Pharmacy Technician Certification.
• At least 1 year of experience with Microsoft Office Suite and retail pharmacy.

Responsibilities

• Contact patients, answer calls, and schedule or reschedule appointments.
• Monitor enrollments, laboratory orders, and test results to ensure timely follow-up.
• Investigate and resolve patient, billing, and pharmacy-related issues with high service quality.
• Support clinicians, including RNs, ARNPs, and Pharmacists, in daily operations and patient follow-up.
• Maintain accurate patient records and documentation per policies and procedures.
• Collaborate with internal departments and external partners to ensure continuity of patient care.
• Perform additional duties and responsibilities as assigned.

Skills

Computer proficiency with MS Office

Retail pharmacy experience

Education

High School Diploma/GED

State of Washington Pharmacy Technician Certification

Job description

Optum at Home is seeking a Pharmacy Care Technician in Everett, WA to assist Pharmacists with patient outreach, provider communication, and care coordination. Schedule is Monday–Friday, 8:30am–5pm PST, at 3901 Hoyt Ave, Lower Level, Everett, WA 98201.

You will contact patients, enrollments, and test results while collaborating with RNs, ARNPs, and Pharmacists to improve patient outcomes. Competitive benefits include medical, dental, vision, 401(k), and education reimbursement.