Pharmacy Care Coordinator — Call Center Specialist

Medix™; San Antonio (TX); On-site; USD 25,000 - 30,000; Full time

Job summary

Medix is urgently hiring Pharmacy Care Coordinators in San Antonio, TX. This role supports members, providers, and clinical staff by providing accurate information and coordinating prescription-related workflow in a fast-paced call center.

You will handle high-volume calls, review prescription documentation, translate prescriber notes, and participate in quality improvement while maintaining HIPAA compliance and professionalism.

Qualifications

• Healthcare call center or related customer service experience in a pharmacy setting.
• Pharmacy Technician License preferred but not required.
• Ability to manage high-volume inbound/outbound calls.

Responsibilities

• Manage high-volume inbound and outbound calls, approximately 70 calls per day.
• Assist members, providers, and clinical staff with accurate and timely information.
• Navigate multiple systems while multitasking and documenting interactions.
• Review prescription claim documentation and address escalated inquiries.
• Translate and interpret prescriber notes and support Medicare drug-related issues.
• Provide administrative support and participate in quality improvement initiatives.
• Maintain professionalism and strict adherence to HIPAA and compliance requirements.

Skills

Healthcare call center experience

Customer service in pharmacy setting

Multitasking

Education

Pharmacy Technician License preferred

Job description

Medix is urgently hiring Pharmacy Care Coordinators in San Antonio, TX. This role supports members, providers, and clinical staff by providing accurate information and coordinating prescription-related workflow in a fast-paced call center.

You will handle high-volume calls, review prescription documentation, translate prescriber notes, and participate in quality improvement while maintaining HIPAA compliance and professionalism.