Pharmacy Care Advocate

CVS Health; Atlanta (GA); On-site; USD 23,000 - 34,000; Full time

Job summary

CVS Health is hiring a Pharmacy Advisor, Representative I to support members and prescribers with disease-state information, medication refills, and cost-saving opportunities. The role involves outbound calls, handling inquiries, and coordinating with pharmacists as needed.

This full-time position requires strong communication, basic math, and proficiency with Outlook, Word, and Excel. The pay range is $17.00 to $25.65 per hour, with eligibility for CVS Health bonus programs and a comprehensive

Qualifications

• 1 year in a customer service or call center environment.
• Must have effective and empathetic communication style in managing inbound calls and communications with clients and team members.
• Computer experience is required with proficiency in Microsoft Outlook, Word and Excel.
• Basic alpha numeric data entry skills with attention to accuracy and quality is essential.
• Intermediate math skills are required with attention to detail and quality essential.

Responsibilities

• Provides assistance and support to patients in clinical settings, helping them understand their treatment plans, answering their questions, and addressing any concerns they may have.
• Helps coordinate patient appointments, ensuring that they are properly scheduled and managing any necessary follow-up appointments.
• Maintains accurate and up-to-date documentation and patient records, maintaining compliance with the company’s regulatory, safety, quality, and confidentiality protocols and standards.
• Enters information into electronic health records (EHRs), updating patient files, and ensuring data confidentiality.
• Makes an effort to provide excellent customer service to patients by addressing patient inquiries, resolving complaints, and ensuring that patients have a positive experience throughout their interactions with the clinical services department.
• Communicates with healthcare providers such as doctors, nurses, and other medical staff to share information, coordinate care, and assist with patient referrals.
• Escalates issues to management or specialized departments for further investigation and resolution when customer problems cannot be resolved immediately.
• Assists new employees by

Skills

Customer service experience

Effective communication

Attention to accuracy

Intermediate math skills

Education

High School diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

CVS Health is hiring a Pharmacy Advisor, Representative I to support members and prescribers with disease-state information, medication refills, and cost-saving opportunities. The role involves outbound calls, handling inquiries, and coordinating with pharmacists as needed.

This full-time position requires strong communication, basic math, and proficiency with Outlook, Word, and Excel. The pay range is $17.00 to $25.65 per hour, with eligibility for CVS Health bonus programs and a comprehensive