Pharmacy Care Advisor: Patient Refills & Support

CVS Health Corporation; Michigan; Hybrid; USD 23,000 - 39,000; Full time

Job summary

CVS Health is hiring a Pharmacy Advisor, Representative I in Michigan to support members, prescribers and pharmacists in disease-state counseling and medication access efforts. You will handle outbound calls, refill support, and help patients navigate cost-saving options while maintaining accuracy and privacy.

Qualifications include 1 year in customer service or call center, strong communication, and proficiency with Outlook, Word and Excel.

Qualifications

• 1 year in a customer service or call center environment.
• Effective and empathetic communication style in managing inbound calls.
• Proficiency in Microsoft Outlook, Word and Excel.
• Basic alpha numeric data entry skills with accuracy and quality.
• Intermediate math skills with attention to detail and quality.

Responsibilities

• Provides assistance and support to patients in clinical settings, helping them understand their treatment plans and addressing concerns.
• Helps coordinate patient appointments and follow-up activities.
• Maintains accurate documentation and patient records in accordance with regulatory standards.
• Enters information into electronic health records (EHRs) and ensures data confidentiality.
• Delivers excellent customer service by addressing inquiries and resolving issues.
• Communicates with physicians, nurses and medical staff to coordinate care.
• Escalates issues to management when necessary.
• Assists new employees by onboarding and training support.

Skills

Customer service

Call center experience

Communication skills

Data entry

Math skills

Education

High School diploma or equivalent GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

CVS Health is hiring a Pharmacy Advisor, Representative I in Michigan to support members, prescribers and pharmacists in disease-state counseling and medication access efforts. You will handle outbound calls, refill support, and help patients navigate cost-saving options while maintaining accuracy and privacy.

Qualifications include 1 year in customer service or call center, strong communication, and proficiency with Outlook, Word and Excel.