Pharmacy Call Center Technician — Patient Care

Martin's Point Health Care; Portland (ME); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement plan

Paid time off

Volunteer time off

Pie day

Job summary

Martin's Point Health Care in Portland, ME is seeking a Call Center Pharmacy Technician to deliver world-class service to patients and staff through phone-based interactions. You will handle refills, data collection, and coordination with on-site staff to ensure accurate, complete patient information and a positive experience.

The role requires an active Pharmacy license, HS diploma, and prior experience in a customer service or contact center environment, with flexibility for hours including

Qualifications

• HS Diploma or equivalent required.
• Active Pharmacy license for state applying prior to start date.
• Experience in an administrative/customer service environment.
• Experience in a contact center or patient services with pharmacy, billing, insurance tasks.
• Basic telephonic data collection skills.
• Demonstrates alignment with Martin’s Point Values.

Responsibilities

• Respond to patient/external customer requests via phone with first call resolution.
• Coordinate with on-site staff; ensure messages and patient data are accurate.
• Provide positive patient experience through thorough information collection.
• Serve as a resource to patients and the Mail Order Pharmacy team.
• Follow mail order processes (refills, tracking, data gaps).
• With supervisor support, track and follow up on requested work.
• Participate in process improvement activities.
• Attend daily huddles and team meetings to improve workflows.

Skills

Windows based computer skills

Telephone etiquette

Organizational skills

Detail oriented

Follow-through

Education

HS Diploma or equivalent

Job description

Martin's Point Health Care in Portland, ME is seeking a Call Center Pharmacy Technician to deliver world-class service to patients and staff through phone-based interactions. You will handle refills, data collection, and coordination with on-site staff to ensure accurate, complete patient information and a positive experience.

The role requires an active Pharmacy license, HS diploma, and prior experience in a customer service or contact center environment, with flexibility for hours including