Pharmacy Call Center Technician (Bilingual)

Walgreens; Topeka (KS); On-site; USD 22,730 - 32,373; Full time

Job summary

Walgreens Call Center Representative in Topeka handles patient registration and records access, following policies while answering high volumes of inquiries under supervision. Uses pharmacy systems to access patient and drug information and supports pharmacists as needed.

Responsibilities include processing prescription requests, communicating with patients and prescribers, and maintaining HIPAA compliance.

Qualifications

• 18 years of age or older
• High school degree or GED
• Simple degree PC skills (start up and shut down computer, use mouse, etc.)
• Basic search engines capabilities (browse, URL entry, search, bookmarks)
• Intermediate keyboarding (at least 25 WPM)
• Communicate successfully in writing and verbally

Responsibilities

• The use of Walgreens prescription data entry procedures and pointers, techniques new affected person registration through coming into statistics into appropriate gadget.
• Handles affected person prescription requests within HIPAA recommendations and enters top off orders for processing.
• Troubleshoots to acquire lacking prescription information and interprets medical abbreviations (SIG codes).
• Resolves all facts access related exceptions.
• Handles correspondence to sufferers (inbound calls, chats, emails) and makes outbound calls to prescribers and patients as needed.
• Resolves 0.33 birthday celebration Rejects through reviewing, collecting facts, making corrections and resubmitting for processing consistent with man or woman plan necessities.
• Makes cellphone calls to insurers and others to reap statistics, benefit override approval or in any other case remedy the third birthday party Rejects.
• Presents help to Pharmacists, both those within the facility and those at other places.
• Identifies and communicates problems to senior level personnel as appropriate.
• Should attain active technician license or certification inside the first ninety days, and preserve an energetic technician license or certification.

Skills

Excellent communication skills

Typing speed 25 WPM

Basic computer skills

Spanish and English bilingual

Education

High School Diploma or GED

Tools

Pharmacy information systems

HIPAA compliance tools

Job description

Walgreens Call Center Representative in Topeka handles patient registration and records access, following policies while answering high volumes of inquiries under supervision. Uses pharmacy systems to access patient and drug information and supports pharmacists as needed.

Responsibilities include processing prescription requests, communicating with patients and prescribers, and maintaining HIPAA compliance.