Pharmacy Call Center Agent- Relief

RPMGlobal; Yakima (WA); On-site; USD 25,000 - 32,000; Full time

Job summary

Yakima Valley Farm Workers Clinic in Yakima, WA seeks a Relief Pharmacy Call Center Agent to support call center operations and mail-order services. The role includes EMR data entry, patient outreach, and educating patients about pharmacy options, with emphasis on bilingual communication.

Requirements include a High School Diploma or GED, 1 year of relevant experience, and pharmacy-related registration within 60 days.

Qualifications

• High School Diploma or GED required.
• One year of pharmacy assistant, office, administrative, patient care, call center or customer service experience.
• Pharmacy Assistant state registration within 60 days of employment.
• Bilingual (English/Spanish) required at a level 9.
• ALTA score of 9 qualifies for bilingual differential compensation.
• Knowledge of medical billing and terminology preferred.
• Strong communication, customer relations, and teamwork skills.
• Fast-paced, detail-oriented, multitasking with basic 10-key proficiency.
• Proficiency with Outlook, Word, Excel, and PowerPoint.

Responsibilities

• Handle incoming and outgoing non-professional level phone inquiries and transfer calls to appropriate staff.
• Update patient demographic information in the EMR.
• Respond to inquiries and provide information such as business hours, delivery services, price information, prescription status, and refill availability.
• Ensure newly enrolled mail-order patients are fully signed up.
• Promote and educate patients on all pharmacy services, including mail order and auto-refill.
• Complete third-party rebilling process, including contacting insurance for authorization.
• May perform Lead duties and assist supervisors; manage breaks, lunches, sick calls and overtime.
• Provide training to new staff and perform quality audits as directed.
• Perform other duties as assigned.

Skills

Bilingual English/Spanish

Customer service

Effective communication

Multitasking

Attention to detail

10-key proficiency

Education

High School Diploma or GED

Pharmacy Assistant state registration within 60 days

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Join our team as a Relief Pharmacy Call Center Agent at our Central Fill Pharmacy in Yakima, WA!

Be part of a healthcare organization that believes in making a difference beyond medical care! We've transformed into a leading community health center in the Pacific Northwest with 40+ clinics across Washington and Oregon. We offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics.

Explore our short clips, WE are Yakima - WE are Family and YVFWC - And then we grew, for a glimpse into our dedication to our communities, health, and families.

Visit our website at www.yvfwc.com to learn more about our organization.

What We Offer

• $18.47-$22.62/hour DOE with the ability to go higher for highly experienced candidates
• Additional pay for your bilingual skills!

What You’ll Do:

• Handle incoming and outgoing non-professional level phone inquiries and transfer calls to appropriate staff
• Update patient demographic information in the Electronic Medical Record (EMR)
• Respond to inquiries and provide information such as business hours, delivery services, price information, prescription status, and/or refill availability
• Ensure that all newly enrolled mail-order patients have been completely and successfully signed up
• Actively promotes and educates patients on all pharmacy services, including the mail order process and auto-refill
• Complete third-party rebilling process, including contacting insurance companies for authorization
• May perform Lead duties by acting as a liaison between staff and the direct supervisor. Manages breaks, lunches, sick calls and overtime. Provides insights to leaders regarding the skill level and performance of the employees. Responsible for providing training to new employees and existing staff when needed. Performs quality audits as directed
• Perform other duties as assigned

Qualifications:

• High School Diploma or General Education Diploma (GED)
• One year of pharmacy assistant, office, administrative, patient care, call center or customer service experience.
• Pharmacy Assistant state registration within 60 days of employment
• Bilingual (English/Spanish) required at a level 9
• This position is eligible for Bilingual Differential Compensation when an ALTA score of 9 is achieved.
• Knowledge of medical billing and terminology preferred
• Effective communication and customer relations skills, conflict resolution abilities, and teamwork proficiency
• Adaptability in a fast-paced environment, multitasking capabilities, attention to detail, and basic 10-key proficiency
• Basic proficiency with Microsoft Outlook, Word, Excel, and PowerPoint

Drug testing: This position requires testing for controlled substances before employment and you will also be subject to further testing throughout employment.

"Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being."

Our mission celebrates inclusivity. We are committed to equal-opportunity employment.