Pharmacy Call Center Agent- Relief

Yakima Valley Farm Workers Clinic; Yakima (WA); On-site; USD 25,444 - 31,161; Full time

Benefits offered by this job

Bilingual pay differential

Relocation offer

Job summary

JobRx, Inc. is seeking a Pharmacy Call Center Agent to join our Central Fill Pharmacy in Yakima, WA. This full-time position involves handling incoming inquiries, updating patient records, and promoting pharmacy services.

Ideal candidates will possess a High School Diploma, prior customer service experience, and registration as a Pharmacy Assistant. Bilingual candidates (English/Spanish) are especially encouraged to apply, with competitive compensation offered based on experience.

Qualifications

• One year of pharmacy assistant, call center or customer service experience.
• Pharmacy Assistant state registration required within 60 days.
• Bilingual (English/Spanish) required.

Responsibilities

• Handle incoming and outgoing phone inquiries.
• Update patient demographic information in EMR.
• Promote and educate patients on pharmacy services.

Skills

Effective communication

Customer relations

Conflict resolution

Multitasking

Attention to detail

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Job Brief

Pharmacy Call Center Agent
Yakima, WA

Employment duration: Full time

Exempt Status: Non-exempt

Offer Relocation?: Yes

ID: 16787

Join our team as a Relief Pharmacy Call Center Agent at our Central Fill Pharmacy in Yakima, WA! Be part of a healthcare organization that believes in making a difference beyond medical care. We have multiple clinics across Washington and Oregon, providing pharmaceutical, medical, dental, and behavioral health services.

What We Offer

• $18.47-$22.62/hour DOE with the ability to go higher for highly experienced candidates
• Additional pay for bilingual skills

What You'll Do

• Handle incoming and outgoing non-professional level phone inquiries and transfer calls to appropriate staff
• Update patient demographic information in the Electronic Medical Record (EMR)
• Respond to inquiries and provide information such as business hours, delivery services, price information, prescription status, and/or refill availability
• Ensure that all newly enrolled mail-order patients have been completely and successfully signed up
• Actively promote and educate patients on all pharmacy services, including the mail order process and auto-refill
• Complete third-party rebilling process, including contacting insurance companies for authorization
• May perform Lead duties by acting as a liaison between staff and the direct supervisor. Manages breaks, lunches, sick calls and overtime. Provides insights to leaders regarding skill level and performance of employees. Responsible for providing training to new employees and existing staff when needed. Performs quality audits as directed
• Perform other duties as assigned

Qualifications

• High School Diploma or General Education Diploma (GED)
• One year of pharmacy assistant, office, administrative, patient care, call center or customer service experience
• Pharmacy Assistant state registration within 60 days of employment
• Bilingual (English/Spanish) required at a level 9
• Eligible for Bilingual Differential Compensation when an ALTA score of 9 is achieved
• Knowledge of medical billing and terminology preferred
• Effective communication and customer relations skills, conflict resolution abilities, and teamwork proficiency
• Adaptability in a fast-paced environment, multitasking capabilities, attention to detail, and basic 10-key proficiency
• Basic proficiency with Microsoft Outlook, Word, Excel, and PowerPoint

Drug Testing

This position requires testing for controlled substances before employment and you will also be subject to further testing throughout employment.

Equal Opportunity Statement

We are committed to equal‑opportunity employment.