Pharmacy Billing Team Lead

Guardian Pharmacy; Springfield (MO); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental and Vision

401(k) with company match

Paid holidays and vacation time

Employee assistance program

Job summary

Guardian of the Heartland, part of the Guardian family of pharmacies, seeks a Supervisor, Billing in Springfield, MO. You will lead day-to-day billing, AR, and collections to maximize revenue and service quality for residents and facilities.

The role focuses on staff development, process improvement, and timely adjudication of claims. You will oversee a team, monitor productivity, and coordinate with other departments to resolve issues while maintaining high accuracy and customer service.

Qualifications

• High school diploma or GED required; bachelor’s degree preferred.
• Five+ years of billing, AR, collections, or claims experience; advanced degree may substitute.
• At least three years in high-volume claims processing; supervisory experience preferred.
• Pharmacy Technician license/certification may be required; National Certification (PTCB) preferred.
• Strong leadership and coaching skills; ability to train and develop staff.

Responsibilities

• Supervise billing, AR, and collections for accuracy, timeliness, and service quality.
• Manage productivity and performance against metrics; monitor error rates.
• Hire, train, schedule, coach, evaluate, and develop team members; address performance matters.
• Ensure claims adjudication and billing batches are processed and posted on time.
• Monitor prior authorization queues and resolve outstanding items promptly.
• Review patient and insurance data for completeness and accuracy.
• Analyze operational reports and explain variances; implement corrections.
• Assist month-end close with statements, reporting, and account analysis.
• Handle escalated billing issues and customer inquiries; ensure resident satisfaction.
• Lead cross-functional discussions to improve communication and workflows.
• Develop and maintain training manuals, policies, procedures for billing functions.

Skills

Leadership

Coaching

Team development

Billing processes

Accounts receivable

Collections

Claims adjudication

Analytical thinking

Attention to detail

Time management

Communication

Collaboration across departments

Education

High school diploma or GED

Bachelor’s degree preferred

Pharmacy Technician license/certification

PTCB certification preferred

Tools

QS/1

DocuTrack

Pharmacy software

Banking software

Job description

Guardian of the Heartland, part of the Guardian family of pharmacies, seeks a Supervisor, Billing in Springfield, MO. You will lead day-to-day billing, AR, and collections to maximize revenue and service quality for residents and facilities.

The role focuses on staff development, process improvement, and timely adjudication of claims. You will oversee a team, monitor productivity, and coordinate with other departments to resolve issues while maintaining high accuracy and customer service.