Pharmacy Billing Supervisor — Lead Revenue & Claims

Guardian Pharmacy Services Management; Springfield (MO); On-site; USD 60,000 - 80,000; Full time

Job summary

Guardian of the Heartland in Springfield, MO is seeking a Supervisor, Billing to lead day-to-day billing, accounts receivable and collections for residents, responsible parties, facility staff, and internal partners.

The role oversees claims adjudication, batch processing, month-close support, and process improvements; requires experience in high-volume claims processing and pharmacy systems such as QS/1 and DocuTrack.

Qualifications

• High school diploma or GED required; bachelor's degree preferred.
• Five+ years of related billing, accounts receivable, collections, or claims experience; advanced degree may substitute.
• At least three years in a high-volume claims processing environment.
• Previous supervisory or team leadership experience strongly preferred.
• Pharmacy Technician license or registration may be required by state/pharmacy.
• National Pharmacy Technician Certification (PTCB) preferred where applicable.

Responsibilities

• Supervise billing, accounts receivable, and collections to ensure accuracy and timely completion.
• Manage team productivity and performance against established metrics.
• Hire, train, schedule, coach, evaluate, and develop team members.
• Ensure claims are adjudicated and billing batches posted accurately and on time.
• Monitor prior authorization and rejection queues and resolve outstanding items.
• Review patient, insurance, and billing information for completeness and accuracy.
• Analyze operational reports and explain variances and required corrections.
• Assist with month-close activities including statements and reporting.
• Handle escalated billing and account issues to achieve satisfactory resolutions.

Skills

Leadership

Coaching

Team development

Analytical thinking

Problem solving

Education

High school diploma or GED

Bachelor’s degree preferred

Pharmacy Technician license/registration may be required

PTCB certification preferred

Tools

QS/1

DocuTrack

Banking software

Job description

Guardian of the Heartland in Springfield, MO is seeking a Supervisor, Billing to lead day-to-day billing, accounts receivable and collections for residents, responsible parties, facility staff, and internal partners.

The role oversees claims adjudication, batch processing, month-close support, and process improvements; requires experience in high-volume claims processing and pharmacy systems such as QS/1 and DocuTrack.