Pharmacy Automation Field Technician — Houston

Swisslog Healthcare; Houston (TX); On-site; USD 60,000 - 68,000; Full time

Job summary

Swisslog Healthcare is seeking a Field Service Technician in the Houston, TX area to service Pharmacy Automation systems across North America. You will perform preventive and corrective maintenance, start-ups, on-site training, and customer care activities, traveling to customer sites and maintaining strong field relationships.

The role demands hands-on electro-mechanical expertise, ability to read schematics, strong communication, and a customer-first approach.

Qualifications

• Vocational school, military experience, or job experience equivalent.
• 1-3 years field service experience with electro-mechanical products.
• Successful candidates will have an effective communication style that builds customer's trust and satisfaction.
• Ability to read blue prints, schematics and wiring diagrams to extract necessary technical information.
• Exceptional interpersonal skills (customer service skills) and communication skills.
• PC Computer software and hardware literate/Windows Application experience.
• Basic computer networking skills.
• Must be a self-starter, well organized, and be able to work independently without supervision.

Responsibilities

• Provide scheduled preventive maintenance services to contract customers in assigned area.
• Provide on-demand corrective, 24/7 emergency, and paid services to customers in assigned area as required.
• Provide start-up services on Translogic Systems as assigned.
• Assist with start-up services on new Swisslog products as required, working closely with the assigned Installation Specialists.
• Report product quality issues to assigned Senior Field Service Engineer and/or Customer Care Manager and file quality reports as directed/required.
• Train Swisslog customers on system and light maintenance operations.
• Promote parts orders, provide recommended parts lists to clients and recommend inventory stocking levels to customers as required.
• Conduct periodic customer care visits to monitor product performance and customer satisfaction.

Skills

Field service experience

Customer service

Blueprint reading

Interpersonal skills

Windows applications

Networking basics

Self-starter

Education

Vocational school or tech training

Associate's Degree (Tech)

Tools

PC hardware

Windows

Networking basics equipment

Job description

Swisslog Healthcare is seeking a Field Service Technician in the Houston, TX area to service Pharmacy Automation systems across North America. You will perform preventive and corrective maintenance, start-ups, on-site training, and customer care activities, traveling to customer sites and maintaining strong field relationships.

The role demands hands-on electro-mechanical expertise, ability to read schematics, strong communication, and a customer-first approach.