Pharmacy Assistant - Specialty Pharmacy

Hennepin Healthcare; Minneapolis (MN); On-site; USD 25,000 - 30,000; Full time

Job summary

Hennepin Healthcare’s Specialty Pharmacy is seeking a part-time Pharmacy Assistant to support mailing and delivery operations and assist technicians and pharmacists. The role requires strong customer service, cash handling, and clerical skills in a fast-paced community pharmacy setting.

This in-person position supports the Purple 1 building and requires 40 hours per pay period with day shifts. HIPAA privacy and accuracy in dispensing processes are essential.

Qualifications

• High school diploma or equivalent is required.
• Previous customer service experience is required.

Responsibilities

• Provide prompt, friendly customer service in a community pharmacy setting.
• Handle cash register transactions accurately and efficiently.
• Prepare prescriptions to be mailed or couriered to patients.
• Stock medications and supplies and assist with general clerical duties.
• Assist with returning unclaimed prescriptions to stock.
• Maintain cleanliness of pharmacy and dispensing area.

Skills

Customer service

Cash handling

Multitasking

Interpersonal skills

Communication

Typing

Attention to detail

Education

High school diploma or equivalent

Tools

POS system

Job description

SUMMARY

Department: Specialty Pharmacy

FTE: 0.5 (40 hours per pay period)

Workdays: Monday - Friday

Shift(s): Day Shift

Length: 8 hours

Location: In-Person

Other: Drug Testing Required

This position supports Hennepin Healthcare’s Specialty Pharmacy, located in the Purple 1 building. The Specialty Pharmacy Assistant will support mailing and delivery operations for the pharmacy department, along with various other functions.

Purpose of this position: Under the supervision of other Pharmacy staff, the Pharmacy Assistant provides prompt, efficient, and friendly customer service in a fast work environment in a community pharmacy setting. Must be able to handle multiple tasks (waiting on customers, putting away medications, performing clerical duties, etc.) every day. Assist technicians and pharmacists in the preparation and distribution of prescription medications.

RESPONSIBILITIES

• - Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all patient interactions
• - Handles cash register transactions accurately and efficiently
• - Handles inquiries that do not require a certified pharmacy technician or pharmacist's expertise and judgment
• - Prepares prescriptions to be mailed or couriered to patients
• - Places completed prescription orders in the appropriate location of the will-call bins
• - Files paper prescriptions after they have been dispensed
• - Stocks pharmacy medications and supplies received from distributor/wholesaler and refills vials, paper and labels in the printers, and other general clerical duties as assigned
• - Assists with returning unclaimed prescriptions from will-call to pharmacy stock
• - Tubes completed discharge medications to the floors for patients leaving the hospital
• - Assists with checking pharmacy shelves for medication outdates as determined by pharmacy procedure
• - Maintains cleanliness of pharmacy and dispensing area
• - Smiles and greet patients in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere

QUALIFICATIONS

Minimum Qualifications

• - High school diploma or equivalent
• - Previous customer service experience

Preferred Qualifications

• - Previous experience as a pharmacy assistant/clerk
• - Previous experience managing point-of-sale transactions
• - Computer and advanced keyboard/typing skills
• - Ability to speak a second language – Spanish, Somali or Hmong preferred
• - Working towards a licensed technician certification through a certified national program

Knowledge/ Skills/ Abilities

• - Be at least 18 years of age
• - Maintains the confidentiality of the customer's private medical information according to the HIPPA act
• - Possess strong interpersonal skills; be a team player, and promote positive team envoriment
• - Excellent customer service and communication skills
• - Proficient in the English language
• - Good attention to detail
• - Ability to problem solve effectively
• - Ability to follow policies and procedures
• - Ability to apply basic math skills
• - Basic typing skills