Pharmacy Assistant, Casual - Specialty Pharmacy

Hennepin Healthcare; Minneapolis (MN); On-site; USD 2,066,000 - 2,617,000; Part time

Job summary

Hennepin Healthcare in Minneapolis is seeking a Pharmacy Assistant to support the Specialty Pharmacy, located in the Purple 1 building. This in-person role focuses on customer service, mailings, and clerical tasks within a community pharmacy setting.

Under supervision, you will assist technicians and pharmacists in preparing and distributing prescriptions, handle will-call workflows, stock supplies, and maintain accurate records while upholding patient privacy and HIPAA guidelines.

Qualifications

• High school diploma or equivalent.
• Previous customer service experience.
• POS / computer skills preferred.
• Second language ability (Spanish, Somali, or Hmong) preferred.
• Working toward a licensed technician certification is a plus.

Responsibilities

• Provides prompt, friendly customer service in a community pharmacy setting.
• Handles cash register transactions accurately and efficiently.
• Prepares prescriptions to be mailed or couriered to patients.
• Stocks supplies and maintains cleanliness of the dispensing area.
• Assists with returning unclaimed prescriptions to stock and supports clerical duties as assigned.
• Maintains HIPAA confidentiality and patient privacy.

Skills

Customer service

Interpersonal skills

Typing / computer skills

Second language (Spanish/Somali/Hmong)

Education

High school diploma or equivalent

Tools

Point-of-sale systems

Job description

SUMMARY

Department: Specialty Pharmacy FTE: Casual (varied hours per pay period) Workdays: Monday - Friday Shift(s): Day Shift Length: 8 hours Location: In-Person Other: Drug Testing Required

This position supports Hennepin Healthcare’s Specialty Pharmacy, located in the Purple 1 building. The Specialty Pharmacy Assistant will support mailing and delivery operations for the pharmacy department, along with various other functions.

PURPOSE OF THIS POSITION

Under the supervision of other Pharmacy staff, the Pharmacy Assistant provides prompt, efficient, and friendly customer service in a fast work environment in a community pharmacy setting. Must be able to handle multiple tasks (waiting on customers, putting away medications, performing clerical duties, etc.) every day. Assist technicians and pharmacists in the preparation and distribution of prescription medications.

RESPONSIBILITIES

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all patient interactions
• Handles cash register transactions accurately and efficiently
• Handles inquiries that do not require a certified pharmacy technician or pharmacist's expertise and judgment
• Prepares prescriptions to be mailed or couriered to patients
• Places completed prescription orders in the appropriate location of the will-call bins
• Files paper prescriptions after they have been dispensed
• Stocks pharmacy medications and supplies received from distributor/wholesaler and refills vials, paper and labels in the printers, and other general clerical duties as assigned
• Assists with returning unclaimed prescriptions from will-call to pharmacy stock
• Tubes completed discharge medications to the floors for patients leaving the hospital
• Assists with checking pharmacy shelves for medication outdates as determined by pharmacy procedure
• Maintains cleanliness of pharmacy and dispensing area
• Smiles and greet patients in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere

QUALIFICATIONS

Minimum Qualifications

• High school diploma or equivalent
• Previous customer service experience

Preferred Qualifications

• Previous experience as a pharmacy assistant/clerk
• Previous experience managing point-of-sale transactions
• Computer and advanced keyboard/typing skills
• Ability to speak a second language – Spanish, Somali or Hmong preferred
• Working towards a licensed technician certification through a certified national program

Knowledge/ Skills/ Abilities

• Be at least 18 years of age
• Maintains the confidentiality of the customer's private medical information according to the HIPPA act
• Possess strong interpersonal skills; be a team player, and promote positive team envoriment
• Excellent customer service and communication skillsProficient in the English language
• Good attention to detail
• Ability to problem solve effectively
• Ability to follow policies and procedures
• Ability to apply basic math skills
• Basic typing skills