Pharmacy Application Support Engineer (L2 / L3 Support)

NTT DATA North America; Frisco (TX); On-site; USD 62,000 - 76,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Health Savings Account (HSA)

Flexible spending account (FSA)

AD&D insurance

Employee assistance program

401(k) program

Job summary

NTT DATA North America in Frisco, TX, seeks a Pharmacy Systems Support Specialist to provide L2/L3 support for pharmacy systems, ensuring high availability and timely incident resolution. You will work with pharmacists, technicians, and IT teams to optimize dispensing workflows and data exchange.

The role requires deep knowledge of pharmacy operations, automated dispensing systems, HL7 interfaces, and regulatory requirements.

Qualifications

• 5 years of pharmacy operations and dispensing processes.
• 5 years with automated dispensing systems and BCMA.
• 5 years of healthcare integrations and HL7 messaging.
• 5 years managing formulary updates and drug databases.
• 5 years troubleshooting across applications, interfaces, and device connectivity.
• 5 years regulatory knowledge and medication safety standards.
• 5 years analyzing logs and coordinating resolutions.
• 5 years coordinating with vendors and IT teams.

Responsibilities

• Provide L2/L3 support for pharmacy systems.
• Maintain drug libraries and clinical content updates.
• Support interfaces and HL7 data exchange with EMR/EHR and billing systems.
• Participate in on-call support and major incident management.
• Develop and maintain SOPs, knowledge articles, and runbooks.

Skills

Pharmacy operations

Automated dispensing systems

HL7 / EMR connectivity

Formulary management

Troubleshooting

Regulatory compliance

Root cause analysis

Systems integration

Job description

We are currently seeking a professional to join our team in Frisco, Texas (US-TX), United States (US).

Day to Day job Duties: (what this person will do on a daily/weekly basis)

• Provide L2/L3 application and operational support for pharmacy systems, ensuring high availability and timely resolution of incidents, service requests, and production issues.
• Demonstrate deep understanding of pharmacy workflows, including medication dispensing, pharmacist verification, compounding, order processing, and medication administration.
• Support and troubleshoot Automated Dispensing Cabinets (Client), barcode labeling systems, medication packaging solutions, and automated dispensing technologies.
• Manage and maintain drug libraries, medication formularies, medication dictionaries, and clinical content updates in accordance with organizational and regulatory requirements.
• Monitor, support, and troubleshoot integrations between Pharmacy Information Systems, Electronic Medical Records (EMR/EHR), billing applications, inventory management systems, and medication management platforms.
• Support interface management using HL7 and other healthcare integration standards to ensure seamless data exchange between pharmacy and clinical systems.
• Ensure compliance with pharmacy regulations and standards including USP 795, USP 797, USP 800, DEA requirements, ISBT-128 standards, medication safety practices, and healthcare regulatory guidelines.
• Perform root cause analysis (RCA), problem management, and implement preventive measures for recurring incidents.
• Collaborate with pharmacists, pharmacy technicians, clinical teams, infrastructure teams, vendors, and application stakeholders to resolve complex issues.
• Support application upgrades, patches, system validation activities, testing, release management, and change implementation.
• Develop and maintain operational documentation, SOPs, knowledge articles, troubleshooting guides, and support runbooks.
• Participate in on-call support, major incident management, and critical issue resolution activities.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this remote role is $45/hr to $55/hr. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position is eligible for company benefits including participation in medical, dental, and vision insurance, flexible spending or health savings account, and AD&D insurance, employee assistance, participation in a 401k program, and additional voluntary or legally-required benefits.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Basic Qualifications

• 5 years of in-depth knowledge of pharmacy operations, medication workflows, dispensing processes, and clinical pharmacy practices.
• 5 years of experience with automated dispensing systems, barcode medication administration (BCMA), and medication packaging solutions.
• 5 years of working knowledge of healthcare integrations, HL7 messaging, interface engines, and EMR/EHR connectivity.
• 5 years of experience managing formulary updates, drug database maintenance, medication master data, and clinical content configurations.
• 5 years of strong troubleshooting skills across applications, interface, device connectivity, and workflow-related issues.
• 5 years of knowledge of healthcare compliance, medication safety standards, and pharmacy regulatory requirements.
• 5 years of ability to analyze logs, identify root causes, and coordinate resolution across multiple technical teams and vendors.
• 5 years of skills integrating pharmacy systems with billing, EMR, and inventory platforms.

Preferred Qualifications

• Experience supporting solutions such as Omnicell, Pyxis, Client HealthSight, Epic Willow, Baxter, Swisslog, ScriptPro, or similar pharmacy platforms.
• ITIL Foundation, Healthcare IT, Pharmacy Informatics, or related certifications preferred.