Pharmacy Account Manager - Senior Client Relations (LTC)

Careerwebsite; West Valley City (UT); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental and Vision

401(k) with company match

Paid holidays and sick days

Generous vacation benefits

Job summary

Guardian Pharmacy of Utah is seeking a results-driven professional to manage key accounts and expand our long-term care pharmacy services in Utah. You will coordinate with pharmacy operations, onboard new clients, and deliver superior service to aging populations and healthcare facilities.

The role calls for 3+ years in long term care, strong CRM and MS Office skills, and the ability to travel within the territory.

Qualifications

• 3+ years of related experience in long term care pharmacy and/or institutional patient care setting.
• Excellent computer skills, including Outlook, internet, and Microsoft Office skills.
• Proven experience troubleshooting and solving customer service issues in a proactive manner, while abiding by the pharmacy scope.
• Ability to work independently and deliver to deadlines.
• Great attention to detail and accuracy.
• Ability to excel in a fast-paced, team-oriented environment.
• Quality minded; motivated to seek out errors and inquire when something appears inaccurate.

Responsibilities

• Serve as the main point of contact for all assigned accounts, understanding client present needs, pain points and future needs. Proactively collaborate with client to provide support and deliver solutions ensuring quality care.
• Work directly with pharmacy operations to address and resolve all service-related issues in a timely manner. Manage client expectations and communicate status updates through issue resolution.
• Develop strong working relationships and build trust with clients by consistently delivering exceptional service, support and expertise.
• Serve as liaison/quality assurance point of contact during new client onboarding process ensuring seamless and error free service. Assist in onboarding activities such as data collection and eMAR support.
• Prepare and deliver business reviews with facility management to review business deliverables and present value-added services.
• Conduct training sessions and education programs to clients with regard to operational best practices, regulatory compliance and pharmacy tools/systems.
• Manage client base through documentation in Salesforce CRM system. This includes tracking of activities, tasks, and contacts with clients.
• Support and participate in local marketing initiatives to foster relationships, enhance brand awareness and assist in business development efforts.
• Stay current on industry trends.
• Other essential functions and duties may be assigned as needed.

Skills

Relationship management

Client onboarding

Account management

Communication

Travel willingness

Team collaboration

Education

High School Diploma

Bachelor's degree preferred

Tools

Salesforce CRM

Microsoft Office

Job description

Guardian Pharmacy of Utah is seeking a results-driven professional to manage key accounts and expand our long-term care pharmacy services in Utah. You will coordinate with pharmacy operations, onboard new clients, and deliver superior service to aging populations and healthcare facilities.

The role calls for 3+ years in long term care, strong CRM and MS Office skills, and the ability to travel within the territory.