Pharmacy Account Coordinator Team Lead

IMA Financial Group, Inc.; Salt Lake City (UT); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Annual Performance Bonus

Stock Purchase

Medical Plans

Prescription Drugs

Dental

Vision

Family Assistance Program

FSA

HSA

Pre-Tax Parking Plan

401(k)

Life/AD&D

Accident

Critical Illness

Hospital Indemnity

Long Term Care

Short-term Disability

Long-term Disability

Business Travel Accident

Identity Theft

Paid Time Off

Flexible Work Options

Paid Holidays

Sabbatical

Gift Matching

Well-Being Stipend

Personal and Professional Development

Job summary

IMA Financial Group, Inc. is hiring for a Pharmacy Account Coordinator to support and execute client strategies for patients and providers.

You will interact with Account Managers, pharmacy staff, and third-party partners to ensure smooth enrollment and program administration. The role requires strong communication, organizational skills, and the ability to mentor a team while using Excel to track enrollment and revenue.

Qualifications

• Experience in Insurance or Pharmacy 5-8 years
• Pharmacy tech preferred or experience in a retail pharmacy or health care field.
• Ability to communicate effectively both orally and in writing
• Ability to build productive internal/external working relationships
• Strong organizational skills; attention to detail
• General knowledge of pharmacy benefits
• Ability to proficiently use Microsoft Excel, Outlook and Word
• Ability and initiative to work independently or as a team member
• Ability to problem solve

Responsibilities

• Responds to phone calls, voicemails, texts and group IMA email to answer questions and assist patients
• Works with Account Managers to execute strategy for clients and patients
• Provide exceptional customer service, streamline the manufacturer assistance process or enrolling in international shipping, ensuring a seamless transition over to our pharmacy programs
• Provides assistance to patients to complete and submit all necessary forms and program applications; tracks and follows up on status of applications and ensures member engagement
• Frequently works in Excel spreadsheets to create and analyze enrollment, use and revenue tracking
• Communicates effectively with patients, healthcare providers, and third party representatives
• Maintains frequent phone contact with provider representatives, third party customer service representatives, and pharmacy staff
• Will be client facing and presenting on essential functions performed by pharmacy coordinators
• Manages a team of Pharmacy Account Coordinators: Coordinates and manages the overall work and projects of assigned associates, providing clear communication of expectations, established timeframes, regular progress updates, and annual performance evaluations
• Leads and establishes streamlined work flow processes for coordinators
• Strategizes with Account Management lead to better service the client/member relationship
• Works closely with Director of Pharmacy and Account Executives on implementation of new clients
• Participates in the hiring process for direct reports as well as additional department hires as needed
• Serve as a mentor and coach for members of the team as needed

Skills

Pharmacy experience

Insurance knowledge

Communication skills

Interpersonal skills

Organizational skills

Pharmacy benefits knowledge

Excel/Outlook/Word

Independent/Teamwork

Problem solving

Tools

Microsoft Excel

Outlook

Word

Job description

ESSENTIAL JOB RESPONSIBILITIES include but are not limited to:

• Supports and demonstrates IMA’s core values
• Values and understands the importance of diversity, equity, and inclusion among all IMA associates.
• Responds to phone calls, voicemails, texts and group IMA email to answer questions and assist patients.
• Works with Account Managers to execute strategy for clients and patients.
• Provide exceptional customer service, streamlining the manufacturer assistance process or enrolling in international shipping, ensuring a seamless transition over to our pharmacy programs.
• Provides assistance to patients to complete and submit all necessary forms and program applications; tracks and follows up on status of applications and ensures member engagement.
• Frequently works in Excel spreadsheets to create and analyze enrollment, use and revenue tracking.
• Communicates effectively with patients, healthcare providers, and third party representatives
• Maintains frequent phone contact with provider representatives, third party customer service representatives, and pharmacy staff.
• Will be client facing and presenting on essential functions performed by pharmacy coordinators.
• Manages a team of Pharmacy Account Coordinators:
  • Coordinates and manages the overall work and projects of assigned associates, providing clear communication of expectations, established timeframes, regular progress updates, and annual performance evaluations
  • Leads and establishes streamlined work flow processes for coordinators
  • Strategizes with Account Management lead to better service the client/member relationship
  • Works closely with Director of Pharmacy and Account Executives on implementation of new clients
  • Participates in the hiring process for direct reports as well as additional department hires as needed
  • Serve as a mentor and coach for members of the team as needed.

REQUIRED EXPERIENCE AND SKILLS include but are not limited to:

• Experience in Insurance or Pharmacy 5-8 years
• Pharmacy tech preferred or experience in a retail pharmacy or health care field.
• Ability to communicate effectively both orally and in writing.
• Ability to build productive internal/external working relationships.
• Strong interpersonal skills.
• Strong organizational skills; attention to detail.
• General knowledge of pharmacy benefits.
• Ability to proficiently use Microsoft Excel, Outlook and Word.
• Ability and initiative to work independently or as a team member.
• Ability to problem solve.

Being a part of IMA has its benefits. When you become part of the IMA family, you become eligible to take part in our valuable benefits and rewards package designed to benefit you, your family, and your life. Our plans are cost-effective, convenient and provide progressive ways for staying healthy, protecting loved ones, pursuing financial security and living a full and balanced life. This role is eligible for the following:

• Annual Performance Bonus
• Stock Purchase
• Medical Plans
• Prescription Drugs
• Dental
• Vision
• Family Assistance Program
• FSA
• HSA
• Pre-Tax Parking Plan
• 401(k)
• Life/AD&D
• Accident
• Critical Illness
• Hospital Indemnity
• Long Term Care
• Short-term Disability
• Long-term Disability
• Business Travel Accident
• Identity Theft
• Paid Time Off
• Flexible Work Options
• Paid Holidays
• Sabbatical
• Gift Matching
• Well-Being Stipend
• Personal and Professional Development

*These benefits do not apply to internship roles.

Why Join IMA?

We’ve built a reputation for putting our associates first

What if we told you that you could be an integral part of an entrepreneurial, expanding company, develop lasting relationships, earn competitive benefits, plus claim part ownership? It’s this unique ownership business model that makes working at IMA so appealing.

We work in teams. We sell in teams. We win and prosper as a team

We provide support systems and resources that enable each of our associates to focus on what they do best. And as an independent company based in the Midwest, we’re big enough to write business all over the world and small enough to implement your ideas quickly.

We are recognized nationally as a leader in our industry

• Business Insurance Magazine – Best Places to Work in Insurance
• US Insurance Awards – Community Outreach Project of the Year
• U.S. Chamber of Commerce Citizen Awards – Best Corporate Steward finalist
• Inc. Magazine Best Workplaces
• Inc. 5000 – List of Fastest Growing Companies
• Alaska Journal of Commerce – Best Workplaces in Alaska
• Charlotte Business Journal – Best Places to Work
• Civic 50 Colorado Honoree Recognizing 50 Most Community-Minded Companies
• Connecticut Top Workplaces
• Dallas Business Journal – Best Places to Work
• Denver Business Journal – Best Places to Work
• Denver Business Journal – Fast 50
• Kansas City Business Journal – Best Places to Work
• Los Angeles Business Journal – Best Places to Work
• Puget Sound Business Journal – Washington’s Best Workplaces
• Tampa Bay Times – Best Workplaces
• The Salt Lake City Tribune Top Workplaces
• Utah Business – Best Places to Work
• Wichita Business Journal – Best Workplaces

This Job Description is not a complete statement of all duties and responsibilities comprising this position.

The IMA Financial Group, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, The IMA Financial Group, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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Have you ever been employed by IMA in a full-time, part-time, or intern capacity?

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If you are currently employed by an IMA client, please list the name of that client here. If you answered No to the previous question, please write N/A.

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Demographic Information

IMA collects certain employee self-identification information. Some information is required for statistical purposes to comply with federal Equal Employment Opportunity reporting requirements. This information allows us to understand the composition of our workforce, as we focus on ensuring an equitable and inclusive workplace for all. It also provides data for our Diversity, Equity, and Inclusion strategy and programming. While you are required to respond to each question, you may select "Decline to answer". Your demographic information will not be shared nor affect your eligibility for employment or career advancement opportunities within the company. Thank you in advance for your interest in IMA.

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