Pharmacy Access & Adherence Specialist

Trinity Health; Mason City (IA); On-site; USD 36,000 - 48,000; Full time

Job summary

MercyOne Health System is seeking a Medication Access Coordinator at MercyOne North Iowa in Mason City, IA. This role supports medication adherence programs and prescription assistance, coordinating with patients, pharmacists, and clinicians to optimize pharmacy operations.

Qualifications include a high school diploma or GED, 18+ years old, 3+ years in pharmacy-related tasks, and preferred CPhT/MA/LPN. Strong MS Office and EMR knowledge are valued, with emphasis on cross-functional communication

Qualifications

• High School diploma or GED required.
• Must be at least 18 years of age.
• At least 3 years of pharmacy-related tasks experience, including health benefit investigations, prior authorization support, patient financial assistance, medical terminology, diagnoses, and procedures.
• CPhT, MA, or LPN certification preferred.
• Proficiency in Microsoft Office products.
• Knowledge of Electronic Medical Records systems highly preferred.
• Ability to work across business lines effectively and communicate clearly with colleagues and patients/customers.
• Knowledge of health care payers and specialty pharmacy operations highly preferred.
• Completion of Mandatory Reporter training within 3 months of hire, with competency assessments in patient care, confidentiality, and regulatory compliance completed annually.

Responsibilities

• Provide integrated support to patients, pharmacists, and clinicians by facilitating medication adherence and prescription assistance programs.
• Work closely with patients, clinicians, and the specialty pharmacy business line to deliver adherence support using various tools and applications.
• Be responsible for performing assigned tasks that require independent judgment and increased competency relating to patient medication therapy.
• Be responsible for liaising between patients, pharmacies, payers, and providers with high accountability for follow through and task management.

Skills

Pharmacy experience

CPhT certification

Microsoft Office

EMR knowledge

Education

High School diploma or GED

Tools

Microsoft Office

Job description

MercyOne Health System is seeking a Medication Access Coordinator at MercyOne North Iowa in Mason City, IA. This role supports medication adherence programs and prescription assistance, coordinating with patients, pharmacists, and clinicians to optimize pharmacy operations.

Qualifications include a high school diploma or GED, 18+ years old, 3+ years in pharmacy-related tasks, and preferred CPhT/MA/LPN. Strong MS Office and EMR knowledge are valued, with emphasis on cross-functional communication