Medication Access Coordinator

MercyOne; Mason City (IA); On-site; USD 42,000 - 66,000; Full time

Job summary

MercyOne North Iowa is seeking a Medication Access Coordinator to join the team in Mason City, IA. The role focuses on facilitating medication adherence programs, assisting patients, and supporting pharmacy operations across the continuum of care.

You will work with patients, clinicians, and payers to navigate benefits and prior authorizations, using EMR and Office tools. A strong commitment to accuracy and communication is essential.

Qualifications

• High School diploma or GED required.
• Must be at least 18 years old.
• 3+ years of pharmacy-related experience.
• CPhT/MA/LPN certification preferred; licensure per state timelines.

Responsibilities

• Facilitate medication adherence programs and prescription assistance.
• Coordinate with patients, clinicians, and the specialty pharmacy line.
• Handle tasks requiring independent judgment and competency in patient therapy.
• Liaise among patients, pharmacies, payers, and providers with strong follow-through.

Skills

Pharmacy experience

Communication

Medical terminology

Education

High school diploma or GED

Tools

EMR systems

Microsoft Office

Job description

Employment Type:Full timeShift:Day ShiftDescription:At MercyOne, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well. MercyOne North Iowa is the largest provider of health care services in our region, and we are proudly the largest employer in Cerro Gordo County. Our hospital is a private, not-for-profit health care center, licensed for 346 beds, which serves more than 400,000 inpatients and outpatients each year. In addition, MercyOne North Iowa is ateaching institution. We conduct a Family Medicine Residency, Internal Medicine Residency, Cardiology Fellowship, Hospice and Palliative Medicine Fellowship, PGY1 Pharmacy Residency and a School of Radiologic Technology. MercyOne North Iowa is a clinical training site for approximately 500 students from 127 different colleges enrolled in programs for medical laboratory, nursing, paramedic, rehabilitation, medical assistants, pastoral services, physicians and many other medical fields.

Join the MercyOne Family! We are looking to hire a Medication Access Coordinator!

As a Medication Access Coordinator at MercyOne, you will:

• Provide integrated support to patients, pharmacists, and other clinicians by facilitating our medication adherence and prescription assistance programs and is related to the growth and maintenance of Pharmacy business operations
• Work closely with patients, clinicians, and our specialty pharmacy business line to deliver a full continuum of medication adherence support utilizing various tools and applications
• Be responsible for performing assigned tasks that require ability for independent judgment and increased competency skills relating to patient medication therapy
• Be responsible for liaising between patients, pharmacies, payers, and providers with high accountability for follow through and task management

Schedule

• 40 hours a week
• Day shift

General Requirements

• High School diploma or GED required
• Must be at least 18 years of age
• At least 3 years of experience in pharmacy-related tasks, including health benefit investigations, prior authorization support, patient financial assistance, medical terminology, diagnoses, and procedures
• CPhT (Certified Pharmacy Technician), MA (Medical Assistant), or LPN (Licensed Practical Nurse) certification preferred
• For roles in the pharmacy department, candidates must have a Certified Pharmacy Technician (CPhT) license or be licensed as a Pharmacy Technician Trainee with certification required within the state’s legally mandated timeframes
• Proficiency in Microsoft Office products
• Knowledge of Electronic Medical Records systems highly preferred
• Ability to work across business lines effectively and communicate clearly with colleagues and patients/customers
• Knowledge of health care payers and specialty pharmacy operations highly preferred
• Completion of Mandatory Reporter training within 3 months of hire, with competency assessments in patient care, confidentiality, and regulatory compliance completed annually

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.