Pharma Implementation Lead — Customer Success

Rippling, Inc.; Indianapolis (IN); Remote; USD 110,000 - 160,000; Full time

Benefits offered by this job

Remote-first

Five weeks PTO

Full healthcare coverage

Equity

Job summary

PAXAFE is seeking a Customer Success Manager (Implementation Lead) to drive complex, cross-functional implementations for life sciences and logistics customers. You will coordinate across customer stakeholders, internal teams, and technical systems, ensuring seamless integrations and data flows while bridging business and engineering needs.

You don’t need to be an engineer but must be technically fluent, comfortable with APIs, and capable of translating requirements into actionable

Qualifications

• 6-15 years of experience in PM/CS/Implementation roles within SaaS, pharma, or supply chain environments.
• Strong project management background with clear structure and execution discipline.
• Domain experience in life sciences, pharma, biotech, or regulated supply chains is strongly preferred.
• Technical fluency: understands APIs, JSON, system integrations, and data flows; comfortable reviewing API documentation.
• Ability to translate between business and technical teams for alignment across operations, IT, and engineering.

Responsibilities

• Lead end-to-end customer implementations across the platform with focus on timeline, scope and delivery quality.
• Own project management responsibilities: build plans, milestones, risks, and stakeholder accountability.
• Translate pharmaceutical and supply chain requirements into implementation plans.
• Manage complex integration projects involving APIs, webhooks, IoT devices, and third-party systems (ERP, WMS, TMS, Telematics).
• Act as the primary point of contact for customers during implementation and expansion phases.
• Drive ongoing customer programs as clients expand capabilities and integrations.
• Partner closely with Product and Engineering to resolve blockers and refine requirements.
• Capture and operationalize customer feedback to influence product roadmap and playbooks.
• Build repeatable processes to scale implementations across a growing customer base.
• Support training, documentation, and enablement for customers and internal teams.

Skills

Project management

Customer Success

Technical fluency

API concepts

Cross-functional collaboration

Postman familiarity

Tools

Postman

API integrations

Job description

PAXAFE is seeking a Customer Success Manager (Implementation Lead) to drive complex, cross-functional implementations for life sciences and logistics customers. You will coordinate across customer stakeholders, internal teams, and technical systems, ensuring seamless integrations and data flows while bridging business and engineering needs.

You don’t need to be an engineer but must be technically fluent, comfortable with APIs, and capable of translating requirements into actionable