Pharma CX & Strategy Director

Publicis Health Media; New York (NY); On-site; USD 107,000 - 153,000; Full time

Job summary

Publicis Health Media is seeking a Director of Customer Experience to lead customer-centric strategies across assigned brands, shaping journeys for HCP and DTC audiences. You will mentor strategists and collaborate with Planning, Analytics, Media, Data, Creative, and Client teams to drive integrated CX initiatives.

The role requires 8+ years in CX/strategy within pharmaceutical marketing, strong storytelling, and the ability to present recommendations to clients with confidence.

Qualifications

• 8+ years in CX, strategy, insights, or integrated marketing.
• Pharma agency experience preferred; health/CPG a plus.
• Proven ability to lead cross-functional teams.
• Strong analytical thinking and storytelling abilities.
• Excellent communication and client presentation skills.
• Experience mentoring team members.
• Proficiency with Microsoft Office and analytics tools.

Responsibilities

• Lead CX development across assigned brands and client engagements.
• Partner with Planning, Analytics, Media, Data, Creative, and Client teams.
• Mentor strategists and foster professional growth.
• Present strategic recommendations to internal and client stakeholders.
• Ensure quality and strategic integrity of deliverables.

Skills

Customer insights

Strategic leadership

Cross-functional collaboration

Analytical thinking

Storytelling

Mentoring

Tools

Microsoft Office

Research & analytics tools

Media planning tools

Job description

Publicis Health Media is seeking a Director of Customer Experience to lead customer-centric strategies across assigned brands, shaping journeys for HCP and DTC audiences. You will mentor strategists and collaborate with Planning, Analytics, Media, Data, Creative, and Client teams to drive integrated CX initiatives.

The role requires 8+ years in CX/strategy within pharmaceutical marketing, strong storytelling, and the ability to present recommendations to clients with confidence.