Pharma Client Services Lead: Recruiting Strategy & Growth

Cielo; Wauwatosa (WI); On-site; USD 90,000 - 140,000; Full time

Job summary

Cielo is the world’s leading Talent Acquisition Partner, seeking a Client Services Manager in Wisconsin to lead recruiters and deliver best-in-class service to client accounts.

You will set performance standards, coach staff, build strong client relationships, and drive strategic hiring initiatives while monitoring metrics and optimizing processes. This role requires TA expertise and collaborative leadership.

Qualifications

• Bachelor's degree in business, management, human resources, or related field.
• Experience leading a recruiting or TA team.
• Knowledge of OFCCP (US) and recruitment compliance.
• Experience sourcing with various tools.

Responsibilities

• Lead a high performing team to provide high quality services focused on exceeding client expectations.
• Set clear performance standards and goals for the team; monitor progress and address gaps.
• Provide leadership and coaching to direct reports.
• Establish regular communications with direct reports through 1-1 meetings and team meetings.
• Develop recruiting metrics and analytics to drive decisions (time to fill, cost per hire, satisfaction).
• Partner with client leaders to ensure successful implementation of new clients and recruiting strategies.
• Drive standardization and continuous improvement of processes across the team.

Skills

Team leadership

Coaching

Stakeholder management

Recruitment strategy

Data-driven recruiting

OFCCP knowledge

Sourcing tools

Education

Bachelor's degree in business/HR

Tools

Applicant Tracking Systems (ATS)

MS Office

Job description

Cielo is the world’s leading Talent Acquisition Partner, seeking a Client Services Manager in Wisconsin to lead recruiters and deliver best-in-class service to client accounts.

You will set performance standards, coach staff, build strong client relationships, and drive strategic hiring initiatives while monitoring metrics and optimizing processes. This role requires TA expertise and collaborative leadership.