Pharma Account Lead — End-to-End Client Delivery

Hubot | Tri Pac, Inc. CDMO; South Bend (IN); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Job summary

Hubot, Inc. is seeking a Customer Service Specialist - Pharma Account Management to own and manage a portfolio of pharma client accounts from PO receipt through on-time, compliant delivery. You will serve as the single point of accountability across operations, procurement, and supply chain leadership.

This role targets individuals with 5+ years in regulated pharma or life sciences and a track record of managing high-value B2B accounts. On-site only, visa sponsorship not available.

Qualifications

• 5+ years of account management or customer success in pharma or life sciences.
• Experience managing large, complex B2B accounts with multiple stakeholders.
• Working knowledge of GMP environments and regulated manufacturing operations.
• Experience with ERP systems and order processing platforms.
• Bachelor's degree in business, Life Sciences, or equivalent professional experience.

Responsibilities

• Own a defined portfolio of pharma client accounts and be the primary relationship holder.
• Lead quarterly business reviews, weekly touchpoints, and executive-level client conversations.
• Coordinate cross-functional teams to ensure on-time, compliant delivery.
• Generate weekly open-order and account-status reports and track KPIs.

Skills

Account management

GMP knowledge

ERP systems

Cross-functional collaboration

Education

Bachelor's degree in business or Life Sciences

Tools

Order processing platforms

Job description

Hubot, Inc. is seeking a Customer Service Specialist - Pharma Account Management to own and manage a portfolio of pharma client accounts from PO receipt through on-time, compliant delivery. You will serve as the single point of accountability across operations, procurement, and supply chain leadership.

This role targets individuals with 5+ years in regulated pharma or life sciences and a track record of managing high-value B2B accounts. On-site only, visa sponsorship not available.