PH Outreach Worker-01045

Virginia-Department-of-Healt; Bristol (VA); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement plans

Paid holidays

Sick and annual leave

Job summary

Virginia Department of Health seeks a PH Outreach Worker to join our mobile units, coordinating services for clients, transporting to appointments, and assisting with paperwork. The role involves close collaboration with two Community Service Boards to reduce barriers and enroll clients in appropriate services.

The position requires flexible hours including weekends and travel across Bristol City, Washington County, and surrounding counties.

Qualifications

• Technical support skills: follow protocols to assist licensed staff.
• Administrative tasks: phones, scheduling, filing, coverage.
• Communication: assist clients with paperwork.
• Organization: maintain accurate records and prepare materials.
• Customer service: interpersonal, professional inquiries.

Responsibilities

• Coordinate services for clients on mobile units; transport to appointments.
• Assist with paperwork and enrollment in services; liaise with Community Service Boards.
• Provide education and guidance; act as a case manager to access social resources.
• Work non-traditional hours and be onsite at events across eight localities.

Skills

Tech support skills

Administrative skills

Communication skills

Organization & detail

Customer service skills

Job description

Title: PH Outreach Worker-01045

State Role Title:Direct Service Associate II

Hiring Range: $35,963-$44,321

Pay Band: 2

Agency: Virginia Department of Health

Location:MT ROGERS-WASHINGTON

Agency Website:www.vdh.virginia.gov

Recruitment Type: General Public - G

Job Duties

We are excited to hire a PH Outreach Worker to work on one of our mobile units. This position’s primary duties will be coordination of services for clients on who seek services on the mobile units, including transporting to appointments, assistance with paperwork completion, working closely with two Community Service Boards to reduce barriers, provide education and training to clients, serve as a pseudo "case manager" to ensure clients are enrolled in appropriate services and can access social support resources. The selected candidate will need to work non-traditional hours, including weekends and be onsite at all events across all 8 of our localities, Bristol City, Washington County, Smyth County, Wythe County, Bland County, Carroll County, Galax City and Grayson County.

This is a restricted position, which is solely funded by the Opioid Abatement Authority grant for a 12 month period ending June 30, 2027. The availability of funding is scheduled for review before the grant expiration date and periodically thereafter. Continued employment is contingent on the continued availability of funds.

The Virginia Department of Health offers 12 paid holidays, medical, dental, vision and life insurance, retirement plans (including 401a Cash Match and 457 Deferred Compensation Plan) as well as sick, family/personal, and annual leave.

Applicants may be required to demonstrate the skills and abilities necessary for satisfactory performance of the work through a simulated exercise.

Minimum Qualifications

• Technical Support Skills: Ability to follow protocols and instructions from licensed providers to provide technical support to medical and nursing staff.


• Administrative Skills: Proficiency in administrative tasks such as answering phones, scheduling appointments, filing records, and providing general office coverage.


• Communication Skills: Ability to communicate effectively, including assisting clients with completing paperwork.


• Organization and Attention to Detail: Ability to maintain accurate patient records, files, and logs, and to prepare client education materials and packets.


• Customer Service Skills: Strong interpersonal skills to interact with clients, provide support, and address inquiries professionally and courteously.

Additional Considerations

• Familiarity with basic clinical tasks such as taking patient measurements (temperature, pulse, blood pressure, height, weight)

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

VDH accepts only on-line applications. Faxed, mailed, or e‑mailed applications will not be considered. Applications are accepted until 11:55 p.m. on the job closing date. Applications and/or resumes should include relevant work history which indicates your qualifications for this position. Supplemental questions are encouraged to be answered in a comprehensive manner and reference any pertinent knowledge, skills, and abilities as well as any previous experience that relates to the position.

Employment is contingent upon satisfactory results of a state and federal criminal history background check and the Department of Social Service’s Child Abuse and Neglect Central Registry check, U.S. HHSIG Exclusion List check, employment reference check and E-Verify. Other financial, credit, driving, background checks or completion of Statement of Economic Interests may be required for certain positions.

It is the policy of the Commonwealth and VDH that all aspects of human resource management be conducted without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists); sex; color; national origin; religion; sexual orientation; gender identity or expression; age; veteran status; political affiliation; disability; genetic information; and pregnancy, childbirth, or related medical conditions. VDH employees have a shared Code of Ethics, which can be found in the bottom banner of our website: www.vdh.virginia.gov.

If you have been affected by DHRM Policy 1.30 layoff and possess a valid Interagency Placement Screening Form (Yellow Card) or a Preferential Hiring Form (Blue Card), you must submit the card before the closing date for this position. The Card may be submitted with the state application as an attachment.

As a V3 (Virginia Values Veterans) employer VDH Welcomes Veterans to apply!

Contact Information

Name: Jessica Bennett

Phone: N/A

Email: [e-mail]

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.