PetsHotel Manager: Lead Pet Care & Guest Experience

PetSmart; Chevy Chase (MD); On-site; USD 55,000 - 80,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits*

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart's PetsHotel Manager leads the safety of people and pets and the pet parent experience within the hotel, upholding the store's vision, mission, values, and strategy. The role drives company strategies, achieves targeted results, and champions exceptional service while ensuring efficient daily hotel operations.

The ideal candidate has 3+ years in retail leadership, can work evenings, weekends, and holidays, and will supervise a team, coordinate scheduling, and uphold our standards for

Qualifications

• 3+ years of retail leadership or experience in a customer-focused environment.

Responsibilities

• Lead store-level operations for PetSmart's PetsHotel, ensuring safety of people and pets and a high-quality pet-parent experience.
• Oversee reservations for pet boarding and related services; manage check-in procedures and health information.
• Coach and develop associates; manage scheduling and daily tasks; support store leadership on P&L.
• Maintain store standards, ensure safety, compliance with policies, and uphold brand promises.

Job description

PetSmart's PetsHotel Manager leads the safety of people and pets and the pet parent experience within the hotel, upholding the store's vision, mission, values, and strategy. The role drives company strategies, achieves targeted results, and champions exceptional service while ensuring efficient daily hotel operations.

The ideal candidate has 3+ years in retail leadership, can work evenings, weekends, and holidays, and will supervise a team, coordinate scheduling, and uphold our standards for