Pets & Birds Dept Lead - Retail Ops & Service

Rural King; Greenwood (IN); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

401(k) match

Healthcare plans

Virtual doctor visits

15% Associate Discount

Associate Assistance Program

Cares Associate Hardship Program

Chaplaincy Services

Job summary

Rural King Farm and Home Store in Greenwood, IN is seeking a Department Lead to oversee a defined department, manage inventory, pricing, and displays, and uphold the company’s merchandising standards. You will ensure cleanliness, safety, and a high-quality shopping experience for customers while leading a team and supporting front-end operations.

The role requires 2+ years of retail experience, excellent communication, adaptability, and a focus on accuracy and customer service.

Qualifications

• At least 2 years of retail experience with knowledge of specific department.
• Excellent verbal and written communication skills to convey ideas, instructions, and information clearly and concisely.
• Demonstrated ability to actively listen, ask relevant questions, and provide thorough and articulate responses.
• Demonstrate a high level of adaptability in response to changing priorities, unexpected challenges, and evolving business needs.
• Demonstrated experience applying a flexible mindset that allows for the successful navigation of ambiguity and uncertainty.
• Strong problem-solving skills to quickly identify and address issues, minimizing potential delays or disruptions.
• Ability to remain composed and focused during high-pressure situations, ensuring quality and timely outcomes.
• Demonstrated ability to prioritize tasks, meet deadlines, and maintain a high level of attention to detail.
• Demonstrated ability to meticulously review and analyze information, identifying errors or inconsistencies to maintain high levels of accuracy.
• Comfortable navigating computer systems and software to assist customers or manage tasks.
• Excellent verbal and writing interpersonal and communication skills.
• Excellent customer service skills.
• Flexibility with hours: ability to work a 40-hour workweek with varied hours, days, nights, and weekends as business dictates.

Responsibilities

• Adhere to the indoor merchandising guide to maintain consistent department and signing standards and appealing displays that are consistent with company expectations.
• Monitor and maintain accurate inventory levels by conducting regular stock counts, scanning outs, reconciling discrepancies in inventory, and replenish department inventory from the stockroom or top stock.
• Oversee the recovery process to ensure the department maintains a neat, organized, and visually appealing appearance, enhancing the overall shopping experience.
• Coordinate and execute price changes accurately and efficiently, collaborating with relevant teams to update pricing labels and signage as required.
• Manage the implementations of playbook features and planogram sets, ensuring that products are arranged according to company guidelines and standards, maximizing sales potential and customer satisfaction.
• Maintain a high level of cleanliness and orderliness within the department, enforcing sanitation and safety protocols to create a pleasant shopping environment for customers and a safe workspace for employees.
• Provide exceptional customer service using the customer engagement model to assist customers with inquiries, locate products, and address concerns to enhance customer satisfaction and loyalty.
• Provide support at the front end by processing transactions or loadouts as required.
• Use general office equipment such as telephone, copy machine, fax machine, calculator, computer.
• Operate handheld devices, forklifts, pallet jacks, ladders, and other retail equipment.
• Participate in cross-training for flexibility in various departments and responsibilities.
• Actively participate in learning initiatives offered such as training programs, workshops, and webinars. Leverage these opportunities to acquire new knowledge, refine existing skills, and stay current on the latest developments.
• Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively.
• Demonstrate behaviors that exemplify Rural King's Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.
• Perform other duties as assigned

Skills

Retail experience

Communication skills

Adaptability

Problem solving

Attention to detail

Customer service

Job description

Rural King Farm and Home Store in Greenwood, IN is seeking a Department Lead to oversee a defined department, manage inventory, pricing, and displays, and uphold the company’s merchandising standards. You will ensure cleanliness, safety, and a high-quality shopping experience for customers while leading a team and supporting front-end operations.

The role requires 2+ years of retail experience, excellent communication, adaptability, and a focus on accuracy and customer service.