Pet Support & Retention Counselor

Richmond SPCA; Richmond (VA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

401(k) retirement plan

Paid leave

Employee assistance program

Job summary

The Richmond SPCA is seeking a Pet Support Counselor to provide compassionate pet-retention counseling by phone, email, and in person. You will assist with surrender decisions, facilitate intake, and help connect families with resources to keep pets at home.

The role involves data entry in PetPoint, collaboration with Veterinary and Behavior teams, and driving to transfer partners within Virginia and nearby states.

Qualifications

• Requires ability to provide empathetic, professional customer service to the public and volunteers.
• Data entry into PetPoint and file management with attention to detail.
• Experience with Microsoft Office and veterinary software is a plus.
• Bilingual English/Spanish preferred but not required.

Responsibilities

• Assist individuals with pet surrender inquiries with empathy and find best solutions.
• Provide pet-retention counseling by phone, email, and in person.
• Facilitate intake for owner surrenders and transfers from partner agencies.
• Drive to transfer partners within Virginia and neighboring states.
• Collect detailed information on surrendered pets and report to veterinary/behavior teams.
• Enter data into PetPoint and maintain physical files.
• Support volunteers and notify staff when supplies are low.
• Attend trainings and participate in meetings.

Skills

Empathy

Customer service

Multitasking

Communication skills

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

PetPoint

DaySmart Vet

Microsoft Office

Job description

The Richmond SPCA is seeking a Pet Support Counselor to provide compassionate pet-retention counseling by phone, email, and in person. You will assist with surrender decisions, facilitate intake, and help connect families with resources to keep pets at home.

The role involves data entry in PetPoint, collaboration with Veterinary and Behavior teams, and driving to transfer partners within Virginia and nearby states.