Pet Store Supervisor – Lead Customer Experience

Independent Pet Partners; Denver, Northern (CO, KY); Hybrid; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

HSA/FSA – medical and dependent care

Life insurance (employer paid)

Short and long-term disability (employ

Pet insurance discount (employer-subs)

Paid time off – 2 weeks in first year,

Parental Leave and Paw-Ternity

401(k) employer match up to 6%

Employee Assistance Program 24x7

Generous discounts on goods and ser v

Store Bonus Incentive Program

Growth opportunities: Store Manager In

Job summary

Independent Pet Partners is seeking a full-time supervisor to deliver exceptional service to pet parents and support store operations. You will help manage day-to-day duties, share pet-health product knowledge, handle cash and displays, and maintain a clean store and stock room.

Ideal candidates have retail leadership experience, strong communication skills, and a willingness to learn about products and services. Evening and weekend availability is required as part of a flexible schedule.

Qualifications

• Must be 18 years or older.
• Passion for extraordinary customer service and the well-being of pets.
• Professional retail sales experience preferred.
• Professional supervisory experience preferred.
• Willingness to be educated about the products and services offered.
• Demonstrated ability to meet sales targets.
• Excellent communication skills—both verbal and written.
• Ability to work a flexible schedule including evenings and weekends.
• Strong time management and organizational skills.

Responsibilities

• Provide guests with an exceptional experience.
• Assist the Store Manager in overall management of store operations.
• Share product knowledge and suggestions to fit customer needs and promote pet health.
• Perform front end duties such as handling the cash register, bagging, replenishing merchandise, and preparing displays.
• Organize and maintain a clean store front and stock room.
• Assist with other projects as needed including markdowns, re-tickets, labeling products, and special store events.
• All other assigned duties from the Store Manager and/or any member of the Retail Management Team.

Skills

Customer service

Supervisory experience

Sales targets

Communication skills

Flexibility schedule

Time management

Job description

Independent Pet Partners is seeking a full-time supervisor to deliver exceptional service to pet parents and support store operations. You will help manage day-to-day duties, share pet-health product knowledge, handle cash and displays, and maintain a clean store and stock room.

Ideal candidates have retail leadership experience, strong communication skills, and a willingness to learn about products and services. Evening and weekend availability is required as part of a flexible schedule.