Pet Store Shift Leader

Pet Supplies Plus; Erie (Erie County); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Be part of a neighborly, community‑foc

Career Growth & Advancement Opportunit

Competitive Pay

Pet-First, People-First Environment

Job summary

Pet Supplies Plus in Erie, PA is seeking a Store Shift Supervisor who leads the team during shifts and ensures a neighborly, exceptional customer experience while keeping daily operations running smoothly.

The role requires 2+ years in retail, strong customer service, and the ability to manage multiple tasks in a fast-paced environment. Flexible scheduling including evenings/weekends is expected; safety and store standards are a priority.

Qualifications

• 2+ years of retail experience.
• Strong customer service and sales skills.
• Basic proficiency with Microsoft Office or similar tools.
• Ability to stand, bend, stoop, twist, and move for extended periods of time.
• Ability to lift up to 65 lbs.
• Ability to climb ladders and perform physical store tasks.
• Reliable transportation and flexible schedules (evenings, weekends, holidays).
• Must be 18+ years old and able to meet hiring requirements set by the local franchise owner.

Responsibilities

• Deliver pawsitively exceptional, neighborly service by helping a pet parent pick the perfect toy for a lab who loves to fetch.
• Show a fourth grader how to test their fish tank water, all while creating a fun, welcoming experience.
• Support daily operations and help ensure a smooth, efficient shift.
• Assign tasks and help team members manage priorities and time.
• Assist customers with product selection and provide recommendations.
• Process transactions, support the register, and handle returns or issues.
• Place and manage special orders and online order fulfillment.
• Reconcile cash drawers and complete end-of-day procedures.
• Maintain a clean, safe, and organized store environment.
• Step in to support the team wherever needed during busy periods.

Skills

Customer service

Communication

Team leadership

Tools

Microsoft Office

Job description

Pet Supplies Plus in Erie, PA is seeking a Store Shift Supervisor who leads the team during shifts and ensures a neighborly, exceptional customer experience while keeping daily operations running smoothly.

The role requires 2+ years in retail, strong customer service, and the ability to manage multiple tasks in a fast-paced environment. Flexible scheduling including evenings/weekends is expected; safety and store standards are a priority.