Pet Store Leader: Elevate Customer Experience & Growth

Pet-Supermarket; Miami (FL); On-site; USD 70,000 - 90,000; Full time

Job summary

Pet-Supermarket in Miami is seeking a Store Manager to oversee all aspects of customer experience and store operations, driving sales, service, and animal welfare standards in a fast-paced retail environment.

You will lead a team, develop staff, and execute company programs to grow the brand and loyalty while ensuring adherence to policies from the Sunrise Store Support Office. This role reports to the District Manager and requires a passion for pets and customer service.

Qualifications

• Minimum 3-5 years in a retail manager role.
• Experience leading pet-care operations is preferred.
• Ability to manage schedules and staff development.

Responsibilities

• Drive store sales, service, and customer experience to hit KPI targets.
• Lead and train the team to deliver exceptional customer service.
• Communicate vision, values, and priorities to staff.
• Monitor financials and store metrics; ensure accuracy and reporting.
• Maintain safe, clean store environment and animal welfare.
• Develop staffing plans and manage hiring and performance reviews.

Skills

Leadership

Retail Management

Customer Experience

Team Development

Sales

Budgeting

Education

College degree

Job description

Pet-Supermarket in Miami is seeking a Store Manager to oversee all aspects of customer experience and store operations, driving sales, service, and animal welfare standards in a fast-paced retail environment.

You will lead a team, develop staff, and execute company programs to grow the brand and loyalty while ensuring adherence to policies from the Sunrise Store Support Office. This role reports to the District Manager and requires a passion for pets and customer service.