Pet Store Associate: Friendly Service & Pet Care

Pet Supplies Plus; Fort Mill (SC); On-site; USD 18,000 - 22,000; Full time

Job summary

Pet Supplies Plus in Fort Mill, SC is seeking Store Team Members to support neighbor service, stocking, cleanliness, and pet care. Roles may focus on cashiering, stocking, or pet care based on store needs and learning across multiple areas of the business.

Greet neighbors, assist with products and services, and process purchases and returns with accuracy. You will unload deliveries, help customers to vehicles, and maintain cleanliness and safety.

Qualifications

• Previous retail or customer service experience preferred but not required.
• Interest in pets and a willingness to learn about animals, products, and services.
• Strong communication, teamwork, and customer service skills.
• Ability to complete tasks accurately, follow procedures, and respond positively to coaching.
• Dependable with reliable transportation.
• Ability to work a flexible schedule based on business needs, including evenings, weekends, and holidays.
• Ability to stand and walk for extended periods and frequently bend, kneel, reach, and climb ladders or step stools.
• Ability to regularly lift, carry, push, or pull merchandise weighing 40-65 pounds.
• Ability to safely operate required store equipment after completing appropriate training.

Responsibilities

• Greet neighbors, understand their needs, and provide friendly, knowledgeable assistance with products and services.
• Learn about pets, products, promotions, and company programs to provide accurate recommendations and outstanding neighbor service.
• Process purchases, returns, and other register transactions with accuracy and efficiency while sharing applicable loyalty program information.
• Complete daily stocking and down stocking, store recovery, merchandising, price changes, and cleaning responsibilities.
• Safely unload and process delivery trucks using approved equipment and procedures after completing required training.
• Assist neighbors by carrying pet food, litter, aquariums, and other purchases to their vehicles when needed.
• Provide proper care for pets in the store, including cleaning habitats, feeding, watering, handling animals, and completing required documentation.
• Answer routine animal care questions within the team member's training and promptly seek leadership assistance when needed.
• Follow standards for cleanliness, animal care, safety, security, cash handling, and overall store conditions.
• Support coworkers and assist in other areas of the store when additional help is needed.
• Communicate neighbor, animal care, operational, or safety concerns to store leadership.

Skills

Customer service

Communication

Teamwork

Flexibility

Job description

Pet Supplies Plus in Fort Mill, SC is seeking Store Team Members to support neighbor service, stocking, cleanliness, and pet care. Roles may focus on cashiering, stocking, or pet care based on store needs and learning across multiple areas of the business.

Greet neighbors, assist with products and services, and process purchases and returns with accuracy. You will unload deliveries, help customers to vehicles, and maintain cleanliness and safety.