Pet Retail Experience Lead

PetSmart Store Support Group, Inc.; Lubbock (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart’s Experience Lead (Retail Customer Service Lead) role focuses on delivering exceptional pet parent service while upholding the company vision and values. The position drives customer loyalty through promotions and interactions, with shared responsibility for safety and store cleanliness, merchandising, and associate engagement.

Ideal candidates bring 2+ years in retail, leadership experience, and strong communication.

Qualifications

• 2+ years of retail experience in a customer-focused environment.
• Full-time availability; evenings, weekends and holidays as needed.
• Leadership experience preferred.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail.

Responsibilities

• Facilitates the associate experience and supports development through training and coaching.
• Oversees daily tasks and leads when acting as Leader on Duty.
• Promotes store events, merchandising, and live pet sales/adoptions.
• Backups POS operations and handles cash transactions per policy.
• Ensures store standards, safety, cleanliness, and policy compliance.

Skills

Retail experience

Leadership experience

Computer skills

Communication skills

Tools

POS systems

Microsoft Office

Job description

PetSmart’s Experience Lead (Retail Customer Service Lead) role focuses on delivering exceptional pet parent service while upholding the company vision and values. The position drives customer loyalty through promotions and interactions, with shared responsibility for safety and store cleanliness, merchandising, and associate engagement.

Ideal candidates bring 2+ years in retail, leadership experience, and strong communication.