Pet Resort Sales Lead - Lead Gen & Client Care

Rover-Oaks-Pet-Resort; Katy (TX); Remote; USD 55,000 - 75,000; Full time

Job summary

Rover Oaks Pet Resort is seeking a Sales Lead to own the client journey—from first inquiry to loyal client. The role focuses on lead outreach, lead conversion, sales, and detailed communication tracking to ensure pet parents are informed, cared for, and excited to choose our resort.

You’ll work with Hosts as part of the resort’s service team, supporting multiple local locations from your home resort. The ideal candidate is highly organized, goal-oriented, and passionate about helping pet parents

Qualifications

• Passion for client care and personalized sales.
• Experience in outbound communication and sales conversion.
• Confident communicator via phone, SMS, and email.
• Excellent time and task management.
• Highly organized, detailed and efficient with internal and external communication.
• Sales-driven, goal-oriented with accountability.
• Ability to work independently and with a team.
• Basic computer skills with ability to learn software.

Responsibilities

• Ensure a caring and compassionate experience for potential, new and established pet parents.
• Demonstrate knowledge of services offered and resort practices.
• Confidently make custom recommendations using suggestive selling to drive revenue.
• Proactively follow up with leads and showcase sales skills.
• Log detailed, personalized notes to support high-touch outreach.
• Own, drive, track and manage leads through the sales funnel.
• Drive conversions from trial offers to loyal clients.
• Collaborate with team for a cohesive experience for pets and pet parents.
• Support revenue generation communications with management.
• Celebrate wins and track progress toward sales goals.

Skills

Lead conversion

Sales

Communication

Organization

Time management

Accountability

Independent work

Software literacy

Job description

Rover Oaks Pet Resort is seeking a Sales Lead to own the client journey—from first inquiry to loyal client. The role focuses on lead outreach, lead conversion, sales, and detailed communication tracking to ensure pet parents are informed, cared for, and excited to choose our resort.

You’ll work with Hosts as part of the resort’s service team, supporting multiple local locations from your home resort. The ideal candidate is highly organized, goal-oriented, and passionate about helping pet parents