Sales Lead

PetSuites; Norcross (GA); Remote; USD 42,000 - 66,000; Full time

Job summary

PetSuites is seeking a Sales Lead to own the client journey—from first inquiry to loyal client. This full-time role focuses on lead outreach, lead conversion, sales, detailed communication tracking, and client education to ensure pet parents are informed and excited to choose our resort.

You will work with Hosts as part of the resort’s total service team from your home resort, supporting up to four pet resorts within the same brand.

Qualifications

• Must be able to engage potential clients and convert leads into customers.
• Proven ability to manage multiple leads and document interactions clearly.
• Strong communication skills across phone, SMS, and email.

Responsibilities

• Ensure a caring and knowledgeable experience for potential and current pet parents through clear communication and accurate documentation.
• Demonstrate strong knowledge of services offered and resort practices.
• Confidently make custom recommendations to drive sales revenue.
• Proactively follow up with leads and maintain detailed notes.
• Log personalized notes to support high-touch outreach.
• Own, drive, track and manage leads through the sales funnel.

Skills

Lead outreach

Sales conversion

Outbound communication

Phone, SMS, email

Time management

Highly organized

Sales-driven mindset

Independent & team work

Basic computer skills

Job description

Are you a natural relationship builder who loves both pets and people? Do you thrive on client engagement, sales, and turning leads into loyal clients?

We’re hiring a Sales Lead to own the client journey—from first inquiry to loyal client!

This specialized role focuses on lead outreach, lead conversion, sales, detailed communication tracking, and client education to ensure pet parents feel informed, cared for, and are excited to choose our resort. This role requires strong internal and external communication skills. You’ll work closely with our Hosts as part of the resort’s total service team. This is a full-time role as a dedicated sales professional supporting up to four pet resorts within the same brand and local area. You will partner with the host and management teams of each resort you support from your home resort.

What We’re Looking For:

The ideal candidate is highly organized, motivated by goals, and love helping pet parents find the right service fit for their furry family members.

Qualifications:

• Passion for client care and personalized sales
• Experience in outbound communication and sales conversion
• Confident communicator via phone, SMS, and email
• Excellent time and task management.
• Highly organized, detailed and efficient team with all internal and external communication
• Sales driven mindset. Goal-oriented with a strong sense of accountability
• Ability to work independently and with a team
• Basic computer skills with the ability to learn software easily.

Responsibilities:

• Ensure a caring and compassionate experience for our potential, new and established pet parents through clear communication, attention to detail, and accuracy in documentation.
• Demonstrate a high level of knowledge of the services offered and resort practices.
• Confidently make custom recommendations using suggestive selling that drive sales revenue.
• Proactively follow up with leads, demonstrating your skills as a sales professional
• Log detailed, personalized notes to support high-touch outreach
• Own, drive, track and manage leads through the sales funnel

It is the policy of the company to afford equal opportunities to all applicants and employees regardless of race,

color, religion, sex, national origin, age, non-disqualifying disability or status as a disabled or Vietnam era veteran.