Pet Resort Growth Lead

City Bark; Katy (TX); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Rover Oaks Pet Resort in Houston and Katy seeks a Sales Lead to own the client journey from first inquiry to loyal client. You’ll manage lead outreach, conversions, and detailed communication tracking while educating clients about our resort services, ensuring pet parents feel informed and cared for.

The role supports up to four pet resorts within the same brand, working from your home resort and collaborating closely with Hosts and management to drive revenue and a seamless, high-touch

Qualifications

• Passion for client care and personalized sales.
• Experience in outbound communication and sales conversion.
• Confident communicator via phone, SMS, and email.
• Excellent time and task management.
• Highly organized, detailed and efficient team with all internal and external communication.
• Sales driven mindset. Goal-oriented with a strong sense of accountability.
• Ability to work independently and with a team.
• Basic computer skills with the ability to learn software easily.

Responsibilities

• Ensure a caring and compassionate experience for our potential, new and established pet parents through clear communication, attention to detail, and accuracy in documentation.
• Demonstrate a high level of knowledge of the services offered and resort practices.
• Confidently make custom recommendations using suggestive selling that drive sales revenue.
• Proactively follow up with leads, demonstrating your skills as a sales professional
• Log detailed, personalized notes to support high-touch outreach
• Own, drive, track and manage leads through the sales funnel
• Drive conversions from trial offers to loyal clients
• Work collaboratively with the team to ensure a cohesive and seamless experience for both pets and pet parents.
• Support overall revenue generation communication and outreach in partnership with management
• Celebrate wins and track progress toward sales goals

Skills

Client care

Outbound sales

Sales conversion

Communication skills

Time management

Organization

Accountability

Tech literacy

Job description

Rover Oaks Pet Resort in Houston and Katy seeks a Sales Lead to own the client journey from first inquiry to loyal client. You’ll manage lead outreach, conversions, and detailed communication tracking while educating clients about our resort services, ensuring pet parents feel informed and cared for.

The role supports up to four pet resorts within the same brand, working from your home resort and collaborating closely with Hosts and management to drive revenue and a seamless, high-touch