Pet Resort Guest Service Representative

K9 Resorts Luxury Pet Hotel; Fairfield (NJ); On-site; USD 28,000 - 30,000; Full time

Job summary

An established industry player in pet care is seeking a dedicated Pet Resort Guest Service Representative. In this role, you will be the friendly face of the company, ensuring that every client and their furry friends receive exceptional service. Your responsibilities will include greeting customers, managing reservations, and providing care for the pets. This position offers a unique opportunity to work in a vibrant environment where your passion for animals can shine. Join a team that values growth and provides a supportive atmosphere for its employees.

Qualifications

• Outgoing and enthusiastic personality with a love for dogs.
• Ability to perform check-in/check-out procedures efficiently.

Responsibilities

• Greet customers and provide tours of the facility.
• Perform check-in/check-out and reservation procedures.
• Feed and medicate dogs as needed.

Skills

Customer Service

Salesmanship

Positive Attitude

Ability to Lift 20 lbs

Education

High School Diploma or Equivalent

Job description

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Join to apply for the Pet Resort Guest Service Representative role at K9 Resorts Luxury Pet Hotel

Role: Pet Resort Guest Service Representative

Job Summary:

As a Pet Resort Guest Service Representative at K9 Resorts of Fairfield, you are the face of our company. Your primary goal is to provide every client and their dog with a “wow experience,” making them feel comfortable, confident, and like VIPs. You will uphold our mission and values, ensuring every interaction is a positive one.

Pet Resort Guest Service Representative Responsibilities:

• Follow all operational procedures as outlined in the K9 Resorts Operations Manual.
• Greet all customers entering the building.
• Perform check-in/check-out and reservation procedures in the POS system.
• Take custody of pets and ensure they are properly placed in the building.
• Answer telephone inquiries.
• Provide tours of the facility to potential customers when necessary.
• Feed and medicate all dogs.
• Provide personal playtimes for dogs when requested.
• Perform body checks to identify pre-existing conditions and/or injuries.
• Perform tasks as requested by management, including:
• Sanitation of the lobby, boarding, and daycare accommodations.
• Monitoring daycare.
• Bathing dogs.
  
  

Pet Resort Guest Service Representative Qualifications:

• Ability to lift at least 20 lbs.
• High school diploma or equivalent required.
• Some weekend and holiday hours are required.
• Salesmanship personality and comfort.
• Outgoing, positive, and enthusiastic personality.
  
  
  

Company Overview:

K9 Resorts are internationally recognized, multi-award-winning pet care facilities. Rated the top pet care franchise in the nation by the International Boarding and Pet Care Services Association, we have consistently been recognized as #1 by major publications. As a family-owned and operated company experiencing exciting growth, we offer significant opportunities for advancement.

We seek energetic, reliable team players who love dogs. At K9 Resorts, we pride ourselves on promoting from within, creating a family-like environment. If you're looking to start a career with potential for growth, join our nationally recognized, top-rated pet care facility.

Apply now! We look forward to meeting you!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to K9 Resorts Corporate.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

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