Pet Resort General Manager: Lead Ops, Growth & Team

NVA Pet Resorts; Novi (MI); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with employer match

HSA/FSA options

Disability insurance

Career growth

Pet-friendly workplace

Job summary

NVA Pet Resorts is seeking a results-driven General Manager for the PetSuites Novi resort in Novi, Michigan. You will own site performance, drive revenue, manage costs, and lead a team delivering exceptional pet care and customer service.

The role blends hands-on leadership with business ownership, requiring strategic planning, budget management, and a focus on growth, guest satisfaction, and team development.

Qualifications

• 3 to 5 years of management experience, including Profit and Loss responsibility.
• Strong operational leadership and the ability to coach, develop, and hold teams accountable.
• Strong Profit and Loss management skills.
• Proficiency with Microsoft Office and point-of-sale systems.
• Availability to work up to 45 to 50 hours per week, including evenings and weekends.
• Valid driver’s license, current insurance (including comprehensive and collision), and a vehicle you are willing to transport a pet in during an emergency.
• Ability to drive change, improve processes, and influence outcomes in a fast-paced environment.

Responsibilities

• Lead by example and communicate NVA’s mission, values, and objectives.
• Own resort performance against budget and key metrics including revenue, labor, cost of goods sold, expenses, and EBITDA.
• Create and execute a data-driven resort plan aligned to regional and company initiatives.
• Review financial reports and KPIs to identify trends, solve problems, and capture growth opportunities.
• Build and execute a comprehensive sales strategy focused on lead generation, conversion, and retention.
• Hire, onboard, train, and retain a high-performing team across front- and back-of-house operations.
• Ensure operational excellence across safety, pet care, facility standards, cleanliness, inventory, and compliance.

Skills

Operational leadership

People development

P&L management

POS systems

Microsoft Office

Schedule management

Education

High school diploma or equivalent

Tools

Microsoft Office

POS systems

Job description

NVA Pet Resorts is seeking a results-driven General Manager for the PetSuites Novi resort in Novi, Michigan. You will own site performance, drive revenue, manage costs, and lead a team delivering exceptional pet care and customer service.

The role blends hands-on leadership with business ownership, requiring strategic planning, budget management, and a focus on growth, guest satisfaction, and team development.