Pet Resort Front Desk: Welcoming Care & Shared Ownership

Greenleaf Pet Resort; Millstone Township (NJ); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Dental benefits

Vision benefits

401(k) with company match

DigIn Shared Ownership Program

Discounted DayPlay

Job summary

Greenleaf Pet Resort in Millstone Township, NJ, part of Digs Dog Care, is hiring a Front Desk Receptionist to be the first face clients see and the first voice they hear. You’ll check dogs in and out, book daycare, boarding, grooming, and training, answer calls, give facility tours, and help pet parents feel confident leaving their dog with us.

You’ll join a friendly front desk team reporting to our Front Desk Supervisor.

Qualifications

• High school diploma or equivalent.
• Customer service or front desk experience is a plus but not required; we’ll train you.
• Comfortable using a computer and booking software.
• A friendly, confident phone presence, even on tough calls.
• Organized, dependable, and calm under pressure.
• Takes initiative and works well as part of a team.
• A genuine love of dogs.
• Able to sit or stand for long periods and lift up to 50 lbs.
• Comfortable in a moderately noisy setting (yes, there’s barking!)

Responsibilities

• Greet clients and their dogs with a warm, welcoming attitude.
• Answer phones promptly and follow up on calls and messages.
• Book and update reservations, cancellations, and grooming and training appointments.
• Set up new client profiles and enter vaccination records.
• Check pets in and out, accurately recording medications, belongings, and activities.
• Process payments and handle cash accurately.
• Give facility tours and help clients choose the right services.
• Keep clients and your supervisor informed about any concerns with their pets.
• Complete the daily front desk checklist.
• Pitch in with other duties as needed.

Skills

Customer service

Phone etiquette

Organization

Team player

Calm under pressure

Love of dogs

Physical stamina

Education

High school diploma

Tools

Booking software

Computer literacy

Job description

Greenleaf Pet Resort in Millstone Township, NJ, part of Digs Dog Care, is hiring a Front Desk Receptionist to be the first face clients see and the first voice they hear. You’ll check dogs in and out, book daycare, boarding, grooming, and training, answer calls, give facility tours, and help pet parents feel confident leaving their dog with us.

You’ll join a friendly front desk team reporting to our Front Desk Supervisor.