Pet Resort District Leader—Multi-Site Operations

Socket.dev; Cornelius (NC); On-site; USD 95,000 - 130,000; Full time

Job summary

Socket.dev is seeking a District Manager to lead a portfolio of pet resort locations from a home site in the Charlotte, NC area, while traveling to 3–6 additional sites. You will drive operational excellence, financial performance, and talent development across districts, balancing hands-on leadership with developing General Managers who can scale sustainable practices.

The role requires a player-coach mindset, strong P&L ownership, and a commitment to safety, guest experience, and standards.

Qualifications

• 5+ years of multi-site leadership or senior site leadership experience.
• Experience in service-based, hospitality, or multi-location environments preferred.
• Strong P&L ownership with demonstrated ability to drive financial performance.
• Track record of developing leaders and building high-performing teams.
• Strong operational acumen with ability to balance people, process, and performance.
• Data-driven mindset with the ability to translate insights into action.
• Excellent communication, leadership, and decision-making skills.
• Strong time management and prioritization skills across multiple locations and competing priorities.
• Proficiency with technology including scheduling systems, POS platforms, reporting tools, and Microsoft Office or similar systems.
• Ability to maintain a reliable internet connection and effectively perform remote administrative responsibilities while in the field.

Responsibilities

• Provide consistent, visible leadership across home site and assigned locations.
• Lead, coach, develop, and hold General Managers accountable for performance, behaviors, and results.
• Establish clear expectations, operating rhythms, and communication cadence across the district.
• Serve as the escalation point for complex employee, guest, or operational issues.
• Own full district P&L performance, including revenue growth, labor optimization, and profitability.
• Leverage KPIs and data insights to identify trends, diagnose gaps and drive actionable plans.
• Partner with General Managers to execute strategies that improve productivity and financial outcomes.
• Ensure labor models align with demand while maintaining safety and service standards.
• Drive revenue initiatives including pricing strategy, service mix, and local market opportunities.
• Recruit, develop, and retain high-performing General Managers and emerging leaders.
• Build strong leadership bench strength and succession pipelines across the district.
• Lead performance management processes including coaching, feedback, and corrective action.
• Foster a culture of accountability, engagement, and continuous development.
• Partner with HR and Talent Acquisition to ensure consistent hiring and onboarding excellence.

Skills

Multi-site leadership

P&L ownership

People development

Operations leadership

Data-driven

Communication

Time management

Tech proficiency

Tools

POS systems

Scheduling software

Reporting tools

Microsoft Office

Job description

Socket.dev is seeking a District Manager to lead a portfolio of pet resort locations from a home site in the Charlotte, NC area, while traveling to 3–6 additional sites. You will drive operational excellence, financial performance, and talent development across districts, balancing hands-on leadership with developing General Managers who can scale sustainable practices.

The role requires a player-coach mindset, strong P&L ownership, and a commitment to safety, guest experience, and standards.