Pet Pro Lead: Daycare & Boarding Supervisor

PetSuites; Florida; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health, Dental & Vision

Insurance

Employee Pet Care Discounts

Tips

Growth opportunities within NVA

Job summary

NVA Pet Resorts is seeking a Pet Pro Lead to supervise daily animal care operations and coach the team on safety, cleanliness, and documentation. This is a hands-on leadership role, working alongside the staff to uphold high standards.

You will monitor playgroups and boarding, ensure proper feeding and medication protocols, and maintain a calm, structured environment with a focus on animal welfare and guest satisfaction.

Qualifications

• Experienced in animal handling and group dog supervision
• Confident leading and coaching team members
• Calm and decisive in high-energy situations
• Observant with strong attention to detail
• Comfortable enforcing standards and holding others accountable
• Reliable and dependable — especially on weekends and holidays

Responsibilities

• Coaching and training Pet Pros
• Monitoring daycare playgroups and boarding safety
• Ensuring medication and feeding protocols are followed
• Overseeing sanitation and cleaning standards
• Enforcing safe handling procedures
• Ensuring accurate documentation and health reporting
• Maintaining a calm, structured, and professional environment
• Supervise daycare playgroups and boarding areas
• Monitor dog interactions and prevent conflicts
• Ensure proper feeding and medication compliance
• Review special notes (aggressive, medical, separate feeding)
• Complete health concern forms as needed
• Maintain accountability for overall safety of pets during shifts
• Maintain strict sanitation standards in all pet areas
• Ensure cleaning and laundry procedures are followed
• Monitor inventory for pet care supplies
• Identify and report facility maintenance issues

Job description

NVA Pet Resorts is seeking a Pet Pro Lead to supervise daily animal care operations and coach the team on safety, cleanliness, and documentation. This is a hands-on leadership role, working alongside the staff to uphold high standards.

You will monitor playgroups and boarding, ensure proper feeding and medication protocols, and maintain a calm, structured environment with a focus on animal welfare and guest satisfaction.