Pet Pro Lead: Daycare & Boarding Supervisor

No Leash Needed; Ann Arbor (MI); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Insurance

Employee Pet Care Discounts

Tips

Growth opportunities within NVA

Job summary

NVA Pet Resorts in Ann Arbor, MI is seeking a hands-on Pet Pro Lead to supervise daily pet care operations, coach team members, and ensure top safety, cleanliness, and documentation standards. You will work alongside your team and coach them to uphold care standards.

You will report to the Resort Manager and General Manager, overseeing daycare playgroups, boarding areas, and health reporting while maintaining a calm, professional environment during shifts.

Qualifications

• Experience in animal handling and group dog supervision.
• 1+ year of leadership or supervisory experience preferred.
• Comfort enforcing standards and holding others accountable.

Responsibilities

• Coach and mentor Pet Pros to ensure high standards of care and safety.
• Monitor playgroups and boarding safety and intervene as needed.
• Ensure medication, feeding protocols, sanitation and cleaning standards are followed.
• Maintain accurate health reporting and documentation.
• Foster a calm, structured, and professional environment during shifts.

Skills

Animal handling

Team leadership

Safety protocols

Documentation

Attention to detail

Weekend availability

Job description

Are you an experienced animal care professional ready to lead from the floor?

We are seeking a Pet Pro Lead to supervise daily pet care operations, coach team members, and ensure the highest standards of safety, cleanliness, and documentation are consistently upheld. This is a hands-on leadership role. You will actively work alongside your team while holding them accountable to safety and care standards.

Who We Are

NVA Pet Resorts is part of National Veterinary Associates (NVA) — the largest private owner of veterinary hospitals and pet resorts in North America, with 1,300+ locations. We’re proud to be in an $8B+ industry that continues to grow as pet parents seek premium, trusted care for their furry family members.

At NVA Pet Resorts, our mission is simple:

Create safe, fun, and loving environments for pets while providing exceptional experiences for our clients and team members.

Position Overview

The Pet Pro Lead reports to the Resort Manager and General Manager and serves as the frontline supervisor for

animal care operations.

You are responsible for:

• Coaching and training Pet Pros
• Monitoring playgroup and boarding safety
• Ensuring medication and feeding protocols are followed
• Overseeing sanitation and cleaning standards
• Ensuring accurate documentation and health reporting
• Maintaining a calm, structured, and professional environment
• Animal experience is required.
• Prior leadership or supervisory experience (1+ year preferred) is strongly preferred.

What You’ll Do Leadership & Coaching

• Train and mentor new and existing Pet Pros
• Reinforce safety protocols and proper handling techniques
• Monitor team performance and provide real-time feedback
• Step in immediately when safety concerns arise
• Ensure documentation and charting standards are followed

Safety & Animal Care Oversight

• Supervise daycare playgroups and boarding areas
• Monitor dog interactions and prevent conflicts
• Ensure proper feeding, medication, and special handling compliance
• Review special notes (aggressive, medical, separate feeding, etc.)
• Complete and review health concern forms as needed
• Maintain accountability for the overall safety of pets during your shift

Operational Excellence

• Maintain strict sanitation standards in all pet areas
• Ensure cleaning, disinfecting, and laundry procedures are followed
• Monitor inventory for pet care supplies
• Identify and report facility maintenance issues
• Maintain property cleanliness and hazard-free environments

What We’re Looking For

• We are seeking someone who is:
• Experienced in animal handling and group dog supervision
• Confident leading and coaching team members
• Calm and decisive in high-energy situations
• Observant with strong attention to detail
• Comfortable enforcing standards and holding others accountable
• Reliable and dependable — especially on weekends and holidays

You must be able to:

• Lift up to 60 lbs
• Stand and move for extended periods
• Work indoors and outdoors in various temperatures
• Work weekends and holidays
• Handle dogs of all sizes safely
• Knowledge of dog body language and group dynamics is strongly preferred.
• Insurance
• Employee Pet Care Discounts
• Tips
• Growth opportunities within NVA

Equal Opportunity Employer

NVA Pet Resorts is an Equal Opportunity Employer committed to building a diverse and inclusive workplace.

2281 W Liberty St, Ann Arbor, MI 48103, USA