Pet Parent Experience Associate

Sploot Veterinary Care; Greenwood Village (CO); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

401(k) match

Health coverage

Paid time off

Parental leave

Pet benefits

Team meals & events

Job summary

Sploot Veterinary Care is hiring a full-time Pet Parent Experience Associate for our on-site urgent care and general practice team in Colorado. You’ll be the first and last contact for pet parents, delivering a welcoming, empathetic experience from check-in through check-out.

You’ll manage the daily clinic schedule, support veterinarians and technicians, and communicate clearly to reassure families in fast-paced settings.

Qualifications

• Veterinary or Animal Care Experience: Prior experience in a veterinary clinic or animal care setting.
• Customer Service Excellence: Demonstrated ability to deliver consistently high-quality, client-centered experiences.

Responsibilities

• Client Support & Coordination: Serve as the first and last point of contact for pet parents, providing a welcoming, empathetic experience from check-in through check-out.
• Schedule Management: Create, manage, and maintain the daily clinic schedule to ensure efficient appointment flow and operational consistency.
• Team Collaboration: Partner closely with veterinarians, technicians, and fellow associates to support high-quality patient care.
• Problem-Solving: Maintain composure in fast-paced or high-pressure situations, addressing in-clinic needs with professionalism and sound judgment.
• Clear Communication & Guidance: Reassure and inform pet parents, ensuring they feel confident and supported throughout their visit.
• This is an onsite position requiring coverage across multiple clinic locations.
• Weekend shifts are included as part of the regular schedule.

Skills

Veterinary or Animal Care Experience

Customer Service Excellence

Job description

Urgent Care + General Practice | No Overnights | Flexible Shifts | Pet Benefits

Sploot Veterinary Care is redefining urgent and primary care for pets, and we’re seeking a full-time Pet Parent Experience Associate to join our team. This role is ideal for someone who is passionate about delivering exceptional client experiences and making a meaningful impact for pets and their families.

What Makes Sploot Different

At Sploot Veterinary Care, we’re committed to delivering high-quality veterinary care - from routine wellness visits to urgent needs - while supporting a healthy, collaborative work environment for our teams. We believe exceptional patient care starts with empowered, well-supported professionals.

What Makes You A Great Fit

• Veterinary or Animal Care Experience: Prior experience in a veterinary clinic or animal care setting.
• Customer Service Excellence: Demonstrated ability to deliver consistently high-quality, client-centered experiences.

What You’ll Do

• Client Support & Coordination: Serve as the first and last point of contact for pet parents, providing a welcoming, empathetic experience from check-in through check-out.
• Schedule Management: Create, manage, and maintain the daily clinic schedule to ensure efficient appointment flow and operational consistency.
• Team Collaboration: Partner closely with veterinarians, technicians, and fellow associates to support high-quality patient care.
• Problem-Solving: Maintain composure in fast-paced or high-pressure situations, addressing in-clinic needs with professionalism and sound judgment.
• Clear Communication & Guidance: Reassure and inform pet parents, ensuring they feel confident and supported throughout their visit.
• This is an onsite position requiring coverage across multiple clinic locations.
• Weekend shifts are included as part of the regular schedule.

The Perks of the Pack

• Competitive Compensation: Starting pay of $20–$23 per hour, with opportunities for growth based on performance.
• 401(k) Retirement Plan: Company match to support your long-term financial goals.
• Comprehensive Healthcare: Medical, dental, and vision coverage with a generous employer contribution, plus HSA options.
• Paid Time Off: Two weeks of PTO to start, with additional time accrued based on tenure.
• Paid Parental Leave: Up to 12 weeks of paid leave for eligible team members.
• Pet Care Benefits: Generous discounts and perks for your own pets.
• Team Perks: On-shift meals and snacks, team events, and Sploot-branded apparel.

At Sploot, we’re building the future of vet med one clinic, one case, and one team member at a time. Join our team and discover how fun, fulfilling, and supportive a veterinary career can be.

Your future looks good from here.

According to Colorado state law, our company practices continuous hiring, ensuring equal opportunity employment and ongoing consideration for qualified candidates. We welcome applications year-round and are committed to maintaining a diverse and inclusive workforce.

#LI-Onsite

Our compensation range for this role is $20-$22 per hour.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Sploot Veterinary Care’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.