Pet Parent Experience Specialist

Sploot Veterinary Care; Oak Park (IL); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health/Dental/Vision

401(k) with company match

Generous PTO

Paid parental leave

Pet benefits for up to 5 pets

Sploot scrubs, snacks, and team events

Job summary

Sploot Veterinary Care is seeking a full-time Pet Parent Experience Associate to join our urgent care and general practice team. This onsite role focuses on delivering exceptional client experiences and making a meaningful impact for pets and their families.

You’ll manage check-in to check-out, coordinate the daily schedule, and partner with veterinarians and technicians to support high-quality patient care. Flexible weekend shifts, no overnights, and growth opportunities are available.

Qualifications

• Veterinary, animal care, or clinic operations experience preferred, including front-desk responsibilities.
• Proven ability to deliver high-quality, client-centered experiences.
• Flexible weekly availability, including weekends, for 10- and 12-hour shifts onsite.

Responsibilities

• Independently serve as the first and last point of contact for pet parents from check-in through check-out.
• Create, manage, and maintain the daily clinic schedule for efficient appointment flow.
• Collaborate with veterinarians, technicians, and associates to support high-quality patient care.
• Maintain composure in fast-paced or high-pressure situations, with professionalism and sound judgment.
• Reassure and inform pet parents, ensuring they feel confident and supported during visits.

Skills

Vet/Operations experience

Customer service excellence

Flexible schedule

Job description

Sploot Veterinary Care is seeking a full-time Pet Parent Experience Associate to join our urgent care and general practice team. This onsite role focuses on delivering exceptional client experiences and making a meaningful impact for pets and their families.

You’ll manage check-in to check-out, coordinate the daily schedule, and partner with veterinarians and technicians to support high-quality patient care. Flexible weekend shifts, no overnights, and growth opportunities are available.