Pet Parent Experience Associate

Sploot Veterinary Care; Oak Park (IL); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health/Dental/Vision

401(k) with company match

Generous PTO

Paid parental leave

Pet benefits for up to 5 pets

Sploot scrubs, snacks, and team events

Job summary

Sploot Veterinary Care is seeking a full-time Pet Parent Experience Associate to join our urgent care and general practice team. This onsite role focuses on delivering exceptional client experiences and making a meaningful impact for pets and their families.

You’ll manage check-in to check-out, coordinate the daily schedule, and partner with veterinarians and technicians to support high-quality patient care. Flexible weekend shifts, no overnights, and growth opportunities are available.

Qualifications

• Veterinary, animal care, or clinic operations experience preferred, including front-desk responsibilities.
• Proven ability to deliver high-quality, client-centered experiences.
• Flexible weekly availability, including weekends, for 10- and 12-hour shifts onsite.

Responsibilities

• Independently serve as the first and last point of contact for pet parents from check-in through check-out.
• Create, manage, and maintain the daily clinic schedule for efficient appointment flow.
• Collaborate with veterinarians, technicians, and associates to support high-quality patient care.
• Maintain composure in fast-paced or high-pressure situations, with professionalism and sound judgment.
• Reassure and inform pet parents, ensuring they feel confident and supported during visits.

Skills

Vet/Operations experience

Customer service excellence

Flexible schedule

Job description

Urgent Care + General Practice | No Overnights | Flexible Shifts | Pet Benefits

Sploot Veterinary Care is redefining urgent and primary care for pets, and we’re seeking a full-time Pet Parent Experience Associate to join our team. This role is ideal for someone who is passionate about delivering exceptional client experiences and making a meaningful impact for pets and their families.

What Makes You A Great Fit

• Veterinary/Operations Experience: Veterinary, animal care, or clinic operations experience preferred, including hands‑on work in a veterinary or animal care setting and front-desk/reception responsibilities
• Customer Service Excellence: Demonstrated ability to deliver consistently high-quality, client-centered experiences
• Schedule & Availability: Flexible weekly availability, including weekends, for 10-and 12-hour shifts in an onsite role at a dedicated home clinic, with occasional coverage across multiple clinic locations

What You’ll Do

• Client Support & Coordination: Independently serve as the first and last point of contact for pet parents, providing a welcoming, empathetic experience from check-in through check-out
• Schedule Management: Create, manage, and maintain the daily clinic schedule to ensure efficient appointment flow and operational consistency
• Team Collaboration: Partner closely with veterinarians, technicians, and fellow associates to support high-quality patient care
• Problem-Solving: Maintain composure in fast-paced or high-pressure situations, addressing in-clinic needs with professionalism and sound judgment
• Clear Communication & Guidance: Reassure and inform pet parents, ensuring they feel confident and supported throughout their visit

The Perks of the Pack

• $20–$22/hour, plus 1.5x pay on Sploot-recognized holidays, with opportunities for growth based on performance
• Employee Pet Benefits — free, at-cost, or deep discounts for up to 5 of your own pets
• Health, Dental, and Vision with a generous employer contribution; HSA available
• 401(k) with company match
• Generous PTO, and up to 12 weeks paid parental leave
• Free Sploot-branded FIGS scrubs, snacks, and regular team events

At Sploot, we’re building the future of vet med one clinic, one case, and one team member at a time. Join our team and discover how fun, fulfilling, and supportive a veterinary career can be.

According to Illinois state law, our company practices continuous hiring, ensuring equal opportunity employment and ongoing consideration for qualified candidates. We welcome applications year-round and are committed to maintaining a diverse and inclusive workforce.