Pet Parent Concierge: Front Desk & Customer Growth

Dogtopia of Wilmington; Wilmington (DE); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Flexible schedule

Dental insurance

Vision insurance

Referral program

Employee discount

Pet rider program

Paid time off

Health insurance

Disability insurance

Job summary

A leading dog daycare provider in Wilmington is looking for a Pet Parent Coordinator to serve as the first point of contact. The role requires a love for dogs, excellent customer service skills, and a proactive approach. Responsibilities include greeting customers, answering questions, and managing daycare check-ins. The position offers multiple benefits, including a flexible schedule and health insurance, while fostering a team-oriented work culture.

Qualifications

• Excellent organizational skills and attention to detail.
• Energetic, proactive, and a creative problem solver.
• Strong verbal and written communication skills.

Responsibilities

• Make connections with Pet Parents and their pups.
• Greet everyone who walks in or out of Dogtopia.
• Answer Pet Parent questions over the phone and in person.

Skills

Organizational skills

Customer service skills

Sales skills

Verbal communication

Written communication

Education

High school diploma

1-2 years in sales or customer service

Tools

MS Office

Job description

A leading dog daycare provider in Wilmington is looking for a Pet Parent Coordinator to serve as the first point of contact. The role requires a love for dogs, excellent customer service skills, and a proactive approach. Responsibilities include greeting customers, answering questions, and managing daycare check-ins. The position offers multiple benefits, including a flexible schedule and health insurance, while fostering a team-oriented work culture.