Pet-Loving Concierge: Customer Service Pro (Flexible Hours)

Destination Pet, LLC; Melbourne (FL); Hybrid; USD 19,286 - 24,796; Part time

Benefits offered by this job

Telehealth

401k

Pet Insurance

DailyPay

Job summary

Destination Pet, LLC in Melbourne, FL is seeking a Customer Service Representative to greet pet parents, answer phones, and guide tours of the facility. This role emphasizes friendly service and operability in a busy pet-care environment.

You will handle check-ins/outs, process payments, and help maintain a clean, welcoming lobby. Availability for evenings, weekends, and holidays is required, and prior customer service experience is preferred.

Qualifications

• High school diploma or equivalent required; customer service experience preferred.
• Strong communication skills across phone, in-person, and email channels.
• Ability to multitask, stay organized, and work in a fast-paced pet-care environment.

Responsibilities

• Welcome pet parents and their pets with a friendly, professional demeanor.
• Answer phones, greet customers, and manage check-ins and check-outs.
• Assist with tours of the facility and upsell services to keep tails wagging.
• Handle transactions accurately and balance the cash drawer at day’s end.
• Respond to complaints calmly and professionally, ensuring guest satisfaction.

Skills

Excellent communication

Customer service

Multiline phone handling

Cash handling

Teamwork

Education

High school diploma or equivalent

Job description

Destination Pet, LLC in Melbourne, FL is seeking a Customer Service Representative to greet pet parents, answer phones, and guide tours of the facility. This role emphasizes friendly service and operability in a busy pet-care environment.

You will handle check-ins/outs, process payments, and help maintain a clean, welcoming lobby. Availability for evenings, weekends, and holidays is required, and prior customer service experience is preferred.