PetsHotel Experience Leader

PetSmart; Tempe (AZ); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart's PetsHotel Experience Lead provides exceptional service to pet parents and the pets in our care while upholding the company's vision, mission, values, and strategy. This role ensures a welcoming and safe environment to pets, overseeing the PetsHotel operations and the health and cleanliness of the facility.

The Experience Lead will open/close the store when needed, supervise associates, and maintain a safe, organized environment, while delivering outstanding guest experiences and

Qualifications

• 2+ years of retail supervisory experience in a customer-focused environment.
• Leadership experience preferred.
• Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Proficiency in computer applications.

Responsibilities

• Facilitates the associate experience and supports associate development.
• Delegate and validate completion of daily tasks.
• Leads and directs associates when acting as the leader on duty.
• Addresses and administers associate complaints and grievances.
• Maintains total store cleanliness standards and ensures a safe environment.

Skills

Retail supervision

Leadership

Computer proficiency

Communication skills

Job description

PetSmart's PetsHotel Experience Lead provides exceptional service to pet parents and the pets in our care while upholding the company's vision, mission, values, and strategy. This role ensures a welcoming and safe environment to pets, overseeing the PetsHotel operations and the health and cleanliness of the facility.

The Experience Lead will open/close the store when needed, supervise associates, and maintain a safe, organized environment, while delivering outstanding guest experiences and