Pet Hotel Experience Lead: Team Leader & Pet Care

PetSmart; Albuquerque (NM); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart's PetsHotel Lead role focuses on delivering an exceptional experience for pets and pet parents while maintaining a safe, clean hotel environment. The position includes supervising associates, opening/closing duties, and partnering with leadership to ensure brand standards and patient care.

You will oversee daily operations, safety, and guest services, balancing care for animals with high-quality customer service.

Qualifications

• 2+ years of retail supervisory experience in a customer-focused environment.
• Full-time availability; flexibility to work evenings, weekends and holidays.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.

Responsibilities

• Facilitates associate experience and supports development (training, onboarding, mentoring, coaching) with feedback in performance reviews.
• Delegate and validate completion of daily tasks.
• Lead and direct associates when acting as Leader on Duty.
• Address and administer associate complaints and grievances.
• Recognize and celebrate associates driving engagement.
• Ensure pet parent experience and outcomes via phone, in person or online; respond to concerns.

Skills

Retail supervision

Leadership experience

Communication skills

Computer proficiency

Job description

PetSmart's PetsHotel Lead role focuses on delivering an exceptional experience for pets and pet parents while maintaining a safe, clean hotel environment. The position includes supervising associates, opening/closing duties, and partnering with leadership to ensure brand standards and patient care.

You will oversee daily operations, safety, and guest services, balancing care for animals with high-quality customer service.