Pet-First Store Shift Lead - Growth & Training

Pet Supplies Plus 4173; Seattle (WA); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Neighborhood team

Career growth

Competitive pay

Pet-first environment

Free uniforms

Advancement opportunities

Training & development

Job summary

Pet Supplies Plus in Seattle is seeking a Store Shift Supervisor to lead a team during shifts, uphold neighborly service, and ensure smooth daily operations. You’ll mentor staff, manage tasks, assist customers with product selections, and help with transactions and online orders.

The role emphasizes hands-on leadership, strong customer service, and the ability to lift up to 65 lbs while maintaining a clean and safe store environment in a fast-paced retail setting.

Qualifications

• 2+ years of retail experience.
• Strong customer service and sales skills.
• Basic proficiency with Microsoft Office or similar tools.
• Ability to stand, bend, stoop, twist, and move for extended periods of time.
• Ability to lift up to 65 lbs.
• Ability to climb ladders and perform physical store tasks.
• Reliable transportation and ability to work flexible schedules (evenings, weekends, holidays).
• Must be 18+ years old and able to meet hiring requirements set by the local franchise owner.

Responsibilities

• Deliver pawsitively exceptional, neighborly service by helping a pet parent pick the perfect toy for a lab who loves to fetch.
• Show a fourth grader how to test their fish tank water, all while creating a fun, welcoming experience
• Support daily operations and help ensure a smooth, efficient shift
• Assign tasks and help team members manage priorities and time
• Assist customers with product selection and provide recommendations
• Process transactions, support the register, and handle returns or issues
• Place and manage special orders and online order fulfillment
• Reconcile cash drawers and complete end-of-day procedures
• Maintain a clean, safe, and organized store environment
• Step in to support the team wherever needed during busy periods

Skills

Customer service

Team leadership

Communication

Multitasking

Tools

Microsoft Office

Job description

Pet Supplies Plus in Seattle is seeking a Store Shift Supervisor to lead a team during shifts, uphold neighborly service, and ensure smooth daily operations. You’ll mentor staff, manage tasks, assist customers with product selections, and help with transactions and online orders.

The role emphasizes hands-on leadership, strong customer service, and the ability to lift up to 65 lbs while maintaining a clean and safe store environment in a fast-paced retail setting.