Pet Care Retail Experience Lead

Hamburg Pavilion; Lexington, Northern (KY, KY); Híbrido; USD 32.000 - 45.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401k Plan with company match

Paid Time off for full-time associates

Tuition Assistance

Career pathing

Descripción de la vacante

PetSmart’s Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service while upholding the company’s vision, mission, values, and strategy. This role drives loyalty and promotions, and pet parent interaction throughout the store while achieving targeted results.

It shares responsibility for safety and store cleanliness, merchandising and associate engagement. Job responsibilities include training and mentoring associates, onboarding, coaching for growth, and providing

Formación

• 2+ years of retail experience in a customer-focused environment.
• Leadership experience preferred.
• Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail.

Responsabilidades

• Facilitates the associate experience and supports associate development through training, onboarding, mentoring, and coaching.
• Validates completion of assigned operational messages and engagement video compliance.
• Supports Services businesses when the Experience Leader is not available.
• Delegate and validate completion of daily tasks.
• Leads and directs associates when acting as the Leader on Duty.
• Address and administer associate complaints and grievances.
• Recognizes and celebrates associates driving overall engagement.

Conocimientos

Retail experience

Leadership experience

Customer service

Computer skills

Communication (written)

Communication (verbal)

Stress management

Organization

Descripción del empleo

PetSmart’s Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service while upholding the company’s vision, mission, values, and strategy. This role drives loyalty and promotions, and pet parent interaction throughout the store while achieving targeted results.

It shares responsibility for safety and store cleanliness, merchandising and associate engagement. Job responsibilities include training and mentoring associates, onboarding, coaching for growth, and providing